Senior Customer Success Manager

First Things First - What We Can Offer You

• Excellent salary and benefits package
• Private health insurance with Vitality
• Company pension scheme
• A generous annual leave entitlement plus a personal leave entitlement
• A discounts and cash back scheme
• A one-off Home Office Allowance
• 24 weeks’ Maternity/adoption and 8 weeks’ Paternity leave at full pay (terms apply)
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Cycle to work scheme via Cyclescheme
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• Simscout referral scheme - earn £££ if you refer a friend to work here
• Simpeep outreach fund - financial support for employees experiencing unforeseen financial hardship
• Opportunities for career progression and development
• Casual dress and relaxed office environment
• Check out our website for more about working at Simpro https://www.simprogroup.com/uk/company/careers#positions

The Job

The Senior Customer Success Manager is responsible for maintaining regular, planned communication with the key customers to resolve issues, assist customers to improve the utilisation products, to ultimately ensure the long term success of customers.

What You’ll Do

• Drive enterprise customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).

• Being a trusted advisor and source of advice for customers and colleagues, understanding customer issues and ensuring customers receive regular updates on products.

• Be able to monetize these opportunities [when appropriate] through selling revenue-generating products and additional training to existing customers.

• Be responsible for a group of customer accounts and complete training for new customers.

• Proactively contact the customer and help them through the initial go-live.

What You’ll Bring

• Experience managing Key Accounts or experience in a similar Key Customer Success Management/ Key Account Management role

• Have a customer-centric approach, with a desire to deliver the best for our customers

• Ability to build trust and rapport with stakeholders at all levels

• Be proactive and enjoy collaborating across teams to deliver great commercial outcomes

• Good interpersonal skills and the ability to build trust and rapport with stakeholders at all levels

• Experience working with business process software in a customer-facing role would be a benefit

• Be tech savvy and have the desire to learn, along with the ability to convey complex technical topics with simplicity

• Ability to quickly develop a sound understanding of the suite of products

• Exceptional customer service and troubleshooting/problem solving skills

• Ability to work effectively under pressure and to perform well in a team dynamic

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

We Are One Team

We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.  

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.

Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.