Senior Customer Success Manager, DACH, Mid-Touch (m/w/d)

The Role: How you'll make an impact at Personio
This position is office-based (hybrid) in either Munich or Berlin.
At Personio, Customer Experience is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Experience follows the mission to maximize customer value in our everyday business. As part of the Emerging Corporates Team, you enable our customers to maximize their product experience by driving product adoption and growth opportunities at scale.
Role Responsibilities: What you'll do

• Manage up to 80 International Emerging Corporates customers in the Mid Market.
• Build and nurture strong relationships with your customers, acting as their primary point of contact and trusted partner throughout their customer life-cycle journey at Personio.
• Prioritize based on customer focus to ensure that no customer is overlooked or underserved.
• Leverage data to effectively drive the successful adoption and retention of your customers.
• Identify upsell opportunities and develop actionable plans for expansion in close collaboration with the Account Manager.
• Act as the voice of the customer and help translate their needs into product requirements.

Additional tasks and responsibilities

• Contribute to the Mid Market Customer Success strategy for our Emerging Corporate customers.
• Assist in the proof of concept of our service offering to validate that it meets our customers' needs and requirements.
• Challenge the status quo and seek opportunities for innovation within the Customer Success processes and structures.

Role Requirements: What you need to succeed

• ±5 years of client-facing experience in managing a large customer portfolio, ideally at a SaaS company.
• Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential.
• The ability to identify upsell opportunities and develop actionable plans to drive expansion.
• An analytical mindset in combination with a strong sense of accountability and ownership.
• A deep understanding of value drivers in recurring revenue business models.
• The ability to develop strategies, translate them into initiatives, and track successful delivery.
• The ability to excel in a dynamic environment, quickly adapt to challenges and keep a positive attitude.
• Fluent in German and English.

Why Personio
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Personio a great place to work!
Work with us and receive these benefits (benefits will vary depending on location):

• Competitive compensation package - reevaluated each year - that includes salary, benefits, and pre-IPO equity
• 28 days of paid vacation, plus another additional day after 2 and 4 years (because we love what we do, but we also love vacation!)
• 2 Impact Days you can use to have an impact on the environment and society - one for an individual project of your choice and one for a company-wide initiative! #SocialResponsibility
• Annual personal development budget for you to invest in your development via professional memberships, external certifications, conferences, and more
• Regular company and team events like All Company Culture Week and local year-end celebrations
• High-impact working environment with flat hierarchies and short decision-making processes
• Receive generous family leave, child support, mental health support, and sabbatical opportunities with PersonioCares
• Save money with corporate discounts across brands like Adidas, LG, Bosch, Apple, and more
• A remote setup subsidy of 300€ to make your Home office your favourite place to work