Senior Customer Success Engineer

Who we are.

Solo enables companies to Connect, Secure and Observe modern applications – APIs, Microservices and Data – with the industry’s leading API and Service Mesh Management Platform (“Gloo”). Solo innovations allow companies to stay on the leading edge of both technology and business possibilities.

Solo is a VC-backed company, founded in 2017 by Idit Levine. In 2021, Solo was valued at $1B. Solo’s customers are some of the largest in the world, spanning all geographies and industries. Solo’s team has deep expertise in Cloud Computing, Linux, Containers, Kubernetes, Service Mesh, APIs, Security, Microservice Applications, Application Modernization, GraphQL, and eBPF.

About the role.

The Senior Customer Success Engineer helps companies learn, adopt, and scale their applications with the Solo.io product portfolio by developing successful partnerships with customers and ensuring they realize the desired value from our products. Works with the customer throughout the customer lifecycle with responsibility for customer advocacy, onboarding, adoption, retention and growth

Job Description:

• Provide daily guidance to existing customers, proactively monitoring and responding to customer inquiries and issues on a regular basis
• Develop strong relationships with customers, sales, engineering and product teams.
• Proactively guide customers through their architectural and product setup and decisions.
• Troubleshoot and solve complex situations collaborating with Developers and Field Engineers.
• Contribute to Solo.io projects by submitting issues, pull requests, and documentation.
• Stay current with fast-moving additions to Solo.io products and related technologies to retain domain expertise and credibility.
• Manage stressful situations with calm professionalism, empathy, and compassion to develop good working relationships with clients, sales, engineering, and product teams
• Actively engage with the Solo.io community and related open source projects to foster adoption and grow external contributions

Job Requirements:

• 2+ years debugging, networking, cloud tooling and system administration experience.
• 3+ years of hands-on experience with Kubernetes, API gateways, Istio, and cloud-native applications
• Familiarity with technologies like Envoy and GraphQL is a plus
• Working knowledge of Go, Java, Node.js or related, modern programming language.
• Strong ability to dig into code to troubleshoot.
• Ability to manage stressful situations with calm professionalism, empathy, and compassion.
• Demonstrated strong written and verbal communication skills.
• Must be self motivated and have the ability to work well remotely

What you’ll love about Solo.

At Solo, our culture is all about hiring great people, creating a fun and fast-paced work culture, and letting our teams work with our customers to successfully solve their challenges.

Solo works collaboratively with our customers, partners and open source communities to deliver technology innovation, technology solutions, architectural best-practices, and hands-on education. Solo uses a unique engagement model with our customers that allows us to quickly make them successful, and continue to work closely with them as their production environments grow.

Solo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.