Customer Sales Rep
As the Customer Sales Rep, you will help Billtrust Account Managers increase revenue from clients by taking ownership of many repeatable tasks that Account Managers currently perform for over 1,000 clients. Examples include: preparing for client meetings with extensive research into current performance, requesting Order Forms, Merchant Applications, Statements of Work from Professional Services, working internally with various Billtrust departments to resolve customer questions and analyzing client data to identify target lists for specific add-on sales campaigns.
What You'll Do:
- Assist in analyzing client’s current performance to prepare for client meetings through knowledge of Billtrust’s solutions
- Regularly track and analyze KPIs to assess client satisfaction and identify areas for improvement
- Be a go-to source for client-related sales and relationship issues for the Vertical Sales and Enterprise Sales teams
- Work closely with Account Managers on client calls and web meetings
- Drive demand for add-ons and cross-sells with targeted campaigns
- Establish, develop and maintain positive business and customer relationships
- Communicate directly with customers in order to drive attendance at Billtrust events and generate leads for specific products
- Continuously develop and maintain a deep understanding of Billtrust's products and services to effectively address client needs and provide tailored solutions
What You'll Bring:
- Minimum 5 years experience in account management or customer-facing roles, ideally in a B2B SaaS sales environment.
- Strong analytic and research skills to be highly productive on repetitive internal tasks to support client sales activities
- Proven ability to generate interest from clients or prospects for enterprise software solutions
- Business acumen to understand how and when customers make buying decisions
- Proven ability to successfully use excellent communication skills to work with a wide variety of technical and business people internally and externally
- Has a highly consultative sales style and a deep commitment to client satisfaction
- Highly developed organizational skills and capacity to handle multiple issues at a time
- Knowledge of B2B invoice to cash process is a plus
- Strong technical aptitude
- Drive to exceed both personal and team sales goals
- Strong negotiation skills
- Passion for helping and supporting customers
- Proficiency in reading, interpreting, and understanding contract language to effectively address customer inquiries, identify potential issues, and support renewal or upsell discussions.
The expected base salary range for this position is $70,000 - $85,000 annually.
Compensation may vary depending on several factors, including a candidate’s qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our Talent Acquisition team during the interview process.
- Work from Anywhere: Your home, a coffee shop, a company paid WeWork.... you decide!
- A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
- Flexible Working Hours: We support your lifestyle- the results are what count.
- Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
- Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
- Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
- Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
- Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
- Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
- Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
Who We Are:
Finance leaders turn to Billtrust to control costs, accelerate cash flow and improve customer satisfaction. As a B2B order-to-cash software and digital payments market leader, we help the world's leading brands get paid faster while transitioning from expensive paper invoicing and check acceptance to efficient electronic billing and payments. With over 2,600 global customers and more than $1 trillion invoice dollars processed, Billtrust delivers business value through deep industry expertise and a culture relentlessly focused on delivering meaningful customer outcomes. #LI-Remote
What We Do
Billtrust makes it easier for B2B companies to get paid. We’ve been the leading innovator in AR automation for nearly two decades and continue accelerating. Our customers span 40+ industries and we lead with double digit market share in many of the industries we serve.
We provide automated order-to-cash solutions that meet diverse buyer requirements and speed cash application through tailored invoice delivery, secure multi-channel payment enablement and intelligent matching and payment posting.
Our unparalleled expertise in AR informs everything that we do. No one is better positioned to understand and solve for the needs of every individual AR department.
We innovate by pushing automation into new areas like our supplier-driven payments network, automated invoice delivery into AP portals and our automated credit application process.
We drive results by helping our customers increase electronic adoption of invoices and payments and widening technology bottlenecks.
Amazing customer experiences are possible with our connected solutions. We give our customers the power to conduct business unencumbered by manual interactions.
For more information, visit Billtrust at billtrust.com.
