Senior Customer Reference Program Manager

Posted Yesterday
Be an Early Applicant
Plano, TX
Senior level
Software
The Role
Lead the development and execution of a customer reference program, collaborating with CSMs and Account Managers to enhance customer advocacy and drive sales outcomes.
Summary Generated by Built In

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.

About TCP (TimeClock Plus):

For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook. 

About the Position:

As a Senior Customer Reference Program Manager, you will lead the strategy, development, and execution of a high-impact customer reference program. In this role, you will collaborate with Customer Success Managers (CSMs) and Account Managers to identify and engage key advocates across industries and ensure a robust pipeline of available references. This position requires building strong relationships with executive stakeholders, creating recognition programs, and working closely with sales and marketing to drive revenue outcomes. 

 

What You’ll Be Doing 

  • Strategy Development: Design a scalable customer reference program aligned with corporate goals, with a focus on building advocacy at senior levels across key accounts. 
  • Manage the Reference Pool: Develop methods to grow and maintain an active pool of referenceable customers, ensuring diversity across regions, industries, and use cases. 
  • Drive Sales Enablement: Collaborate with sales to provide timely references that align with deal stages, accelerating the sales cycle. 
  • Develop Executive Relationships: Cultivate trust with senior leaders at customer organizations to encourage advocacy and ensure long-term engagement. 
  • Recognition Programs: Work with customer marketing to create programs to reward and celebrate customer advocates, including case studies, events, and thought leadership opportunities. 
  • Track and Optimize Performance: Use metrics and reporting tools to monitor program success and continuously improve outcomes based on feedback from stakeholders. 
  • Cross-Department Collaboration: Work with marketing, sales, and customer success teams to ensure alignment with brand messaging and business objectives. 

 

How Your Success Will Be Measured 

  • Impact on Sales Pipeline: Contribution to new deals, reduced sales cycles, and improved win rates through effective use of references. 
  • Customer Advocacy Growth: Increase in the number of reference customers across strategic verticals and segments. 
  • Customer Satisfaction and Retention: Maintain high satisfaction levels among participating customers to encourage repeat advocacy. 
  • Internal Collaboration and Sales Feedback: Positive feedback from sales, CSM, and account management teams regarding the ease and effectiveness of the reference program. 
  • Program Scalability: Ability to grow and adapt the program to support business growth and changing priorities. 

 

What You’ll Need 

  • 7-10 years of experience in customer marketing, program management, or customer success within SaaS or technology companies. 
  • Strong Executive Relationship Skills: Demonstrated ability to build trust and rapport with senior leaders across industries. 
  • Sales Enablement Experience: Expertise in collaborating with sales teams to align reference programs with pipeline and revenue goals. 
  • Program Management Skills: Proven ability to design and manage multiple initiatives simultaneously, with attention to detail and deadlines. 
  • Marketing and CRM Tools Expertise: Proficiency with Salesforce, reference management platforms, and marketing automation tools. 
  • Strategic Thinking: Ability to set long-term goals while delivering on immediate priorities. 
  • Creative Problem Solving: Experience designing incentive programs to keep advocates engaged and recognized. 

 

Physical Requirements 

  • Prolonged periods sitting at a desk and working on a computer. 
  • Must be able to lift up to 15 pounds at times. 
  • Travel up to 10%. 

Benefits: 

  • Competitive salary
  • 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays 
  • 8 hours to volunteer and impact the community 
  • Comprehensive benefits (Health/Dental/Vision/ 401K) 
  • Employee Choice Benefit



TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

Top Skills

Marketing Automation Tools
Reference Management Platforms
Salesforce
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Austin, TX
660 Employees
On-site Workplace
Year Founded: 1988

What We Do

For 35 years, TCP Software has helped organizations engage their people by providing flexible workforce management solutions and mobile timekeeping. Trusted by 30,000 customers and millions of users, TCP delivers best-in-class technology and support to organizations of all sizes in the public and private sector to meet their complex employee scheduling, leave management, timekeeping and other workforce needs.

Similar Jobs

BigCommerce Logo BigCommerce

Technical Support Representative

Cloud • Consumer Web • eCommerce • Information Technology • Software
Austin, TX, USA
1500 Employees

BigCommerce Logo BigCommerce

Scaled Customer Success Manager - Hybrid

Cloud • Consumer Web • eCommerce • Information Technology • Software
Austin, TX, USA
1500 Employees
71K-120K Annually
Hybrid
Fort Worth, TX, USA
289097 Employees

Cloudflare Logo Cloudflare

Manager, Customer Success

Cloud • Information Technology • Security • Software • Cybersecurity
Hybrid
6 Locations
3900 Employees
140K-201K Annually

Similar Companies Hiring

True Anomaly Thumbnail
Software • Machine Learning • Hardware • Defense • Artificial Intelligence • Aerospace
Colorado Springs, CO
131 Employees
Caliola Engineering Thumbnail
Software • Machine Learning • Hardware • Defense • Data Privacy • App development • Aerospace
Colorado Springs, CO
53 Employees
Red 6 Thumbnail
Virtual Reality • Software • Hardware • Defense • Aerospace
Orlando, Florida
113 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account