Senior Customer Engineer

Posted 2 Days Ago
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UK
Senior level
Information Technology
The Role
The Senior Customer Engineer will lead technical software initiatives for the European Tech Center, working closely with customers and third-party partners. Responsibilities include managing software projects, influencing software standards, prototyping and troubleshooting, and maintaining relationships to gather software requirements and deliver solutions. Regular customer engagement and technical support are essential components of the role.
Summary Generated by Built In

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

Job Description

1. Be the local technical and software lead for European Tech Center, and as technical project manager to interface with 3rd party software partners to (a) support business and corporate software initiatives; (b) support BGU/ATD customers’ projects management and execution; (c) interface with software SME from customers and industrial/standards groups, to achieve desired business and corporate objectives.

2. Represent WNC in certain open software standards and/or open platforms to include but not limited to Prpl, RDK-B, Plume, OpenWRT, EasyMesh, PrplMesh, PrplWRT

3. Drive awareness and influence of WNC software value add across all ecosystem partners from SoC level up, across the full stack, to the application layer to the service provider customers.

4. Participate in collaborative technical discussions that focus on software user experience, implementation, and issue handling

5. Responsible for prototyping, developing, and troubleshooting software locally and remotely 

6. Collection, clarification and interpretation of customer software requirements

7. The technical communication interface between European customers and HQ to mitigate any communication gap and expedite S/W development for projects

8. Visit European customers regularly to clarify, drive and engage across all software elements for all industries

9. Collect market and competitor information to help HQ to drive S/W evolution and benchmark

10. Guidance on software solutions for BD activities

11. European lead across all support and test activities  (internal and external lab,  field test, debug &log collection and analysis, and full regression test planning, implementation, conformance and certification)

12. Support Europe technology center to determine local solution requirements

13. Maintain active relationships with customer team to understand engineering requirements and to respond timely

14. Perform demonstration for customer on project features and sub-features, and mitigate competitor threat and disruption

15. Deliver technical minutes for all customer technical meetings/workshops/calls

16. Explore and get involved in customer use case, industry planning to help support product definition

17. Share expertise across engineering teams based on customer engagement

18. Influence customer technical teams in support of WNC’s solutions

Education

Work Experience

Language

Skills

Top Skills

Software Development
The Company
Hsinchu
1,758 Employees
On-site Workplace
Year Founded: 1996

What We Do

Wistron NeWeb Corporation (WNC) is a leading network communications solutions provider headquartered in Hsinchu, Taiwan, with annual revenue of US$3.6 billion. WNC has an R&D base in Taiwan, manufacturing facilities in Taiwan, Vietnam, China and Mexico, and sales offices in the U.S., U.K., Germany and Japan, and a workforce of over 11,000 employees worldwide. WNC provides whole-range communications solutions covering 5G edge infrastructure, satellite broadband, satellite broadcasting, enterprise networking, Wi-Fi devices, automotive connectivity, and smart home. Leveraging its expertise in antenna/RF design and system integration, WNC is a key supplier to networking brands, tier-1 telecom operators, automakers, and automotive electronics companies

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