Senior Customer Engineer (Pre-Sales Solutions Engineer) - East [IC3]

Posted 11 Hours Ago
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Hiring Remotely in USA
Remote
Senior level
Information Technology • Software
A code search + AI platform to help you understand, fix, and automate across all your code.
The Role
As a Senior Customer Engineer, you will support pre-sales efforts by understanding customer needs, establishing relationships, and demonstrating the value of Sourcegraph's AI-powered tools to enterprise clients. Your role includes mentoring teammates, participating in customer calls, and providing insights from technical conversations to enhance the company's offerings.
Summary Generated by Built In
Who we are

Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. 

We are transforming how the world’s most important companies build software by industrializing development with AI. Today, most professional developers spend a disproportionate amount of time understanding code and performing repetitive, low-level tasks—leaving less time for innovation and meaningful impact.

We’re changing that. Sourcegraph brings AI-powered search and agents to the enterprise, helping teams automate the mundane and amplify what developers do best— solving hard problems and creating great products.

Here’s how we’re making a difference:

  • Accelerating developers with AI agents that deliver insights and precision—enabling 5x faster test creation, 30% increase in merge requests, and saving 20 minutes per developer daily.
  • Automating repetitive tasks, from remediating vulnerabilities (saving teams 1,000+ hours annually) to speeding up migrations that would take years to months. 
  • Enabling innovation by addressing complex problems like automated bug triage, vulnerability detection, and AI-driven code reviews seamlessly integrated into workflows.

Trusted by 7/10 top software companies by market cap, 4/6 top US banks and many of the companies leading global innovation, like Stripe, Indeed, Tesla, and 1Password, and with $225M in funding from investors like a16z, Sequoia, and Redpoint, we are building the tools that will define the next era of enterprise software development.

If you’re passionate about solving the hardest problems in software and shaping the future of technology, join us. Let’s build something extraordinary together.

Hours & location

🌎 While we hire almost anywhere in the world, we prefer those working from the Eastern Time Zone. 

We do not subscribe to “I do my best work when I work 40 hours a week.”  People we hire at Sourcegraph believe that building outstanding things means working very hard — smarter and more hours than the competition.

Why this job is exciting

As a Solutions Engineer, you will have broad responsibility and growth potential in helping us take our pre-sales organization to the next level. Our customers are the world's leading technology organizations. No other role at any other company gives you insight into how so many world-class organizations and developers build software at scale, and no other role at any other company puts you right in the middle of it all like we do.

📅 Within one month, you will…

  • Learn about our products, our value propositions, our customers, our team, and our processes.
  • Set up your own fully configured sandbox instance
  • Start building a trusting relationship with your peers on Sales, Value Engineering, Post-sales Success (Technical Advisory) and Support teams
  • Join customer and prospect calls with some of our largest customers to understand their needs, how we communicate the value of Sourcegraph, and how we deliver positive impact to our customers’ business
  • Get demo certified

📅 Within three months, you will…

  • Continue to take ownership of more prospective relationships partnering with up to three Account Executives (AEs)
  • Lead early-stage conversations with prospective customers and delve into the technical needs for success 
  • Serve as an advocate on behalf of your customers by bringing important insights and feedback back to internal teams
  • Drawing from past experience, as well as observations, make internal contributions by identifying opportunities to help propose and deliver solutions
  • Participate in Solutions Engineer-led projects which will mature our own capabilities, increase the breadth of our footprint both internally and externally, and positively impact our business and our customers

📅 Within six months, you will…

  • Establish yourself as a thought leader and evangelist by using your insights to teach prospective customers new and better ways to get value from Sourcegraph.
  • Mentor, recruit and train teammates, prospects, and new hires

About you

You are an enthusiastic, proactive, driven, and results-oriented Solutions Engineer who shares our values and has a passion for getting prospective customers to that a-ha moment with Sourcegraph!

The ideal candidate:

  • You have at least 5 years experience in a relevant role such as Sales Engineering, Solutions Engineering, or Solution Architecture across a technical product.
  • You have experience selling Enterprise software solutions and have gone through the lived experience of the Enterprise process selling motions. 
  • You have an innate curiosity of getting to the root of customer problems and understanding their motivations. 
  • You’re excited about the prospect of being directly involved in the advent of generative AI! 
  • You are well versed in back end infrastructure architecture. 
  • You are very technically inclined and have a propensity to code and or hack code. 
  • You have experience writing code in one of the following (JavaScript, Python, Java, Go).
  • You are a problem solver, love to troubleshoot.
  • You have familiarity with Docker and Kubernetes environments.
  • Strong verbal and written communication skills, specifically across technical presentations and product demonstrations; ability to influence and excite a technical audience.
  • Either through direct experience or deep understanding, working knowledge of the end-to-end software development lifecycle and concepts such as continuous integration and continuous deployment. Note: You do not need to be a software engineer to be successful in this role!
  • You have the ability to speak fluently with our developer champions and users (who are all developers themselves). 
  • You have the strategic mindset to be able to identify opportunities and potential solutions to solve both internal and external problems or gaps, and you can use your skills to apply the appropriate solution.
  • You enjoy building tools, templates, and technical enablement collateral. 
  • You have an organized approach to work, with demonstrated ability to proactively manage a set of concurrent opportunities, to make difficult prioritization decisions, and to use data to guide decision-making.
  • You’re not afraid to learn a new skill to solve a problem that benefits or unblocks a deal.
  • You work well independently.

Level

📊 This job is an IC3 position, depending on previous experience and role scope.  You can read more about our job leveling philosophy in our Handbook.

Compensation

💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. As an open and transparent company that values competitive compensation, our compensation ranges are visible to every single Sourcegraph teammate.

Your salary is determined by your pay band for the IC3 job level. For determining pay bands, we use a number of market and data-driven salary sources, along with your location zone, and target the high-end of the range to ensure we’re always paying above market regardless of where you live in the world. Both U.S. and international locations are divided into one of four zones, determined by the cost of labor index for each area. The salary for a successful candidate will be based on level, job-related skills, experience, qualifications, and location zone. Please note that the salaries below may be adjusted in the future.

💰 The target compensation for this role is based on the IC3 pay band for your zone. The start of the IC3 pay band for each zone is listed below:

Zone 1: $144,375 base + $48,125 variable ($192,500 USD on-target-earnings)
Zone 2: $115,500 base + $38,500 variable ($154,000 USD on-target earnings)

Please speak with a recruiter for additional information regarding zone locations.

📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.

Interview process

Below is the interview process you can expect for this role (you can read more about the types of interviews in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all! 

We expect the interview process to take 3.5 hours in total.

👋 Introduction Stage - we have initial conversations to get to know you better…

  • [30m] Recruiter Screen
  • [60m] Hiring Manager Screen / Resume Deep Dive with Hiring Manager

🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…

  • [30m] Cross-functional / Peer with an Account Executive
  • [45m] Live Panel Demo with Hiring Manager, 1 CE & 1 AE

🎉 Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically…

  • [30m] Values
  • [15m] Leadership with co-founder 
  • We check references and conduct your background check

Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

Learn more about us

You can learn more about what it is like to work at Sourcegraph by reading our handbook.

We are an ambitious team who are collectively working hard to build the most influential company in the world.  You can read more about our culture, competitive compensation and benefits here.

Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds. 

Sourcegraph participates in E-Verify for U.S. Employees.

Top Skills

Back End Infrastructure Architecture
Continuous Deployment
Continuous Integration
Docker
Enterprise Software Solutions
Go
Java
JavaScript
Kubernetes
Python
Sales Engineering
Solution Architecture
Solutions Engineering
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The Company
San Francisco, California
180 Employees
On-site Workplace
Year Founded: 2013

What We Do

Sourcegraph is a code AI platform that makes it easy to read, write, and fix code–even in big, complex code bases. Meet our 2 products:

Cody: Write, fix, and maintain code with the most powerful & accurate AI coding assistant, Cody. Cody uses the code graph to understand your entire codebase and help developers write and ship code with autocomplete and commands.

Code Search: Search your entire codebase—every code host and repository, at any scale—in a single place. Code Search makes it easy for developers to onboard to new codebases, understand code faster, and find & fix security risks.

Why Work With Us

We're developing the world's most advanced code AI platform with a team of brilliant across the globe (100% remote). Our company values are the beliefs + principles that help us achieve our goals and build an inclusive team. We provide total rewards that are highly competitive and allow you to thrive both personally and professionally.

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