Senior Customer Collaboration Manager

Job Description

At the forefront of strategic supply chain transformation, the Senior Customer Collaboration Manager plays a key role in shaping how top-tier customers engage and succeed. This role leads high-impact, cross-functional projects designed to enhance collaboration and customer satisfaction across the board!

Core Responsibilities

• Drive cross-functional supply chain project with top customers to improve our collaboration and customer satisfaction
• Support BU Ops directors in liaison with senior customer stakeholders (to VP level) to prepare for T2T meetings.
• Understand our top customers metrics vs our internal metrics to drive service improvement
• Support the development and roll-out of customer specific scorecard and drive performance reviews where needed.
• Understand our key customer’s business model and needs
• Align customer needs with LEGO strategic priorities
• Find opportunities for deeper operational collaboration
• Embed this new role within our Supply Chain Operations and BU operations

Play your part in our team succeeding

The EMEA Customer Logistics team is key in driving cost improvements initiatives and finding opportunities in the way we service our customers. We are logistical partners for the EMEA Business Units to improve customer satisfaction at the optimal cost to both LEGO and our customers.

The team also takes the lead on driving strategically important operations focus areas, namely retail inventory management and driving automation in BU Operations.

This is a new role within the EMEA Customer Logistics team, therefore the successful candidate will have the opportunity to make the role their own.

Do you have what it takes

• Minimum a handful of years experience in a similar role or commercial role
• Experience working in a B2B environment (ideally with strong Ecommerce experience).
• Strategic thinking: You will need to understand customer needs and priorities to align with our long-term goals. The role is not just about fixing a problem but thinking about longer terms solutions.
• Excellent communication skills: The successful candidate will need to be comfortable leading customer workshops where needed and be ready to have “tough” conversation where our SC set-up cannot meet our customer needs. The successful candidate will need to build trust with our commercial and local ops teams as well as customer SC. Clear and concise communication will be essential for this role.
• Resilience and adaptability: The successful individual will be able to recover from set-backs, deal with project delays and moving goal post and lead performance review where needed.
• Cross-functional collaboration: This role contributes to evolve our customer experience therefore the individual will need to work with our internal EMEA SC, local operations team, 3PL and our commercial team.
• Analytical skills: This role will involve developing and co-creating a customer specific scorecard and understand our customers availability metrics.
• Executive presence: As this role will be customer facing you need to have developed this skill through previous roles.
• Highly motivated, self-starter able to work autonomously.
• Proficient in English, both written and verbal
• Ability to travel 10-15 days/year

The position is based in London, UK and relocation support is not offered for this role.

#LI-RR1

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.