Senior CU Financial Ops Consultant

Join the People Helping People

PSCU/Co-op Solutions is now Velera! PSCU and Co-op Solutions became a single entity on January 2, 2024, and our new company name was announced on May 7, 2024. Our new brand represents our combined company’s shared mission and unique ability to drive velocity and positive momentum for credit union success in a new era of financial services.

The role of the Senior CU Financial Ops Consultant is to enhance the settlement and accounting knowledge (in conjunction with the VELERA Training Department) of all of our member credit unions by effectively developing and delivering settlement specific training to our members. This position provides guidance to, CU Financial Ops Consultants and to our FIs to when they convert their portfolios to Velera by assisting them in reconciling the transfer of their card programs onto our settlement platform. The individuals that perform this position must prepare to ensure that the FI is on boarded correctly and must work with our processor, Implementations, Member Relations and any members of the FI to ensure seamless transition.

• The function of this position is to train/mentor new staff in the position related to Financial Operations Consultant for both debit and credit.

• Partners with FISERV/Implementations on new enhancements within the ESS VIEW Settlement application.  They must have knowledge of how View settlement system works and understand the implications of any changes with regard to the booking of our FI’s daily settlement into their general ledger.  They must have an understanding of Velera’s settlement accounting to ensure that any changes reflect correctly in our general ledger.

• Work closely with National Sales Executive team promoting ESS VIEW tool and demonstrating the functionality of the application to potential clients.  This individual must be a champion of Settlement View to ensure our FIs utilize this as their main tool for booking their daily settlement activity. Without it, Velera cannot assist in their daily balancing when the FIs settlement to their general ledger.

• Responsible for creating project plans regarding current/onboarding clients regarding training and coordinating of training on debit/credit View settlement.

• Prepare ahead of time all training materials and have an understanding of how various different processors settle.

• Reconcile the FIs current processor activity in comparison to Velera’s View settlement and prepare to clarify to our FIs what accounting entries will need to be made, assist with explaining View Settlement backup for the activity that is being booked and reconcile net change loans. 

• The main contact for FISERV Client Communication Incident and Resolution notifications to ensure prompt resolution and professional interaction with our clients who need individual attention to discuss exceptions.

• They are the  SMEAD on assisting our FIs with reconciling the activity related to the different cores. The consultant will be asked to work with various different levels of management related to onboarding of FIs and ensure that balancing their net change loans is seamless.

• This individual the team lead in Settlement and has the responsibility to train other members in the following:  accounting (in conjunction with the VELERA Training Department),  the “How to train” our  FIs effectively, and help the team learn develop and delivering settlement specific training to our members.

• The primary contact for all internal and external audit Settlement Confirmations relate to settlement.

• Facilitate monthly View Settlement billing for all full-service Financial Institutions. 

• Provides guidance to Financial Ops Consultants and FI’s when converting their portfolios to Velera by assisting them in reconciling the transfer of their card programs onto our settlement platform. 

• The individuals that perform this function is overall the lead consultant for on boarding FI’s correctly; working with FI’s processors, Velera’s Processor, Implementations, Member Relations and any members of the FI to ensure a seamless transition.

• Responsible for all staff inquires in relation to Financial Operations Consultant – client settlement support.

• Reviewing all  pre-conversion Omaha Debit and Credit set-ups, analysis of the Member Credit Union general ledger system and assisting consultant in mapping the FI’s  general ledger chart of accounts to the settlement applications.

• Assist with more complex balancing problems.

• Assist in monitoring the workflow.

• Supporting the consultants and serving as primary contact for member/owner credit union staff in regards to the settlement processes and concerns. A high degree of accuracy is critical due to potential losses and liability.

• Support consultants and prepare/organize/facilitate training plans with all levels of the FI organization with daily support post conversion for two weeks.  If requested by the FI, further support may be required.

• Support consultants with with helping to analyzing credit unions chart of accounts and make recommendations on the recording of the settlement general ledger accounting.

• Facilitate monthly View Settlement billing for all full-service Financial Institutions

• Keep Member Relations apprised of any issues that may warrant their attention with regard to a member/owner credit union.

• Maintain Quality Assurance through review of credit union procedures and practices, and make recommendations to minimize financial liability.

• Ensure that credit union staff fully understand the Omaha settlement process and provide guidance in assigning general ledger accounts for the recording of the daily settlement process.

• Recommend, create, update and supplement training materials to the Creative Media Services Manager and Training Manager to enhance delivery of settlement training to members.

• Respond to open tickets from FIs requesting guidance/assistance on their daily settlement

• Perform other duties as assigned

Qualifications

• Bachelor’s Degree in related field or Ten (10) years credit card experience required

• Minimum Ten (10) years Omaha Settlement experience required.

• Seven (7) years experience in Visa/MasterCard industry services (credit cards, debit cards, stored value cards, etc).

• Five (5) years experience in Microsoft Office products required with an advanced knowledge of Word & Excel.

• Experience in dealing/communicating with all levels of internal/external organization.

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

$67,700.00

to

$86,300.00

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster and the "EEO is the Law" Poster Supplement. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here (English and Spanish). For information regarding your Right To Work, please click here (English and Spanish poster).

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.