Senior Credit Controller

Job Description

abrdn plc is one of Europe’s largest investment companies, and we are built on a long-standing culture of caring about the future and making a positive impact. Together we invest for a better future. We do it to make a difference to the lives of our clients and customers, our employees, society, and our shareholders. Our business is structured around three distinct areas focused on our clients' changing needs. 

• abrdn Investments – a leading investment management business looking after £368bn of assets for Institutional, Wholesale and Insurance clients

• abrdn Adviser – one of the UK’s largest providers of platform services to financial advisers with £75bn in assets across our Wrap and Elevate platforms

• interactive investor – the UK’s most trusted investment platform for individual investors with 430,000 customers who have invested almost £75bn with us 

Our strategy is to build a vibrant and value-creating purpose-led organisation, with the current and future needs of our stakeholders at the heart of all we do.

About the role

The Finance function is led by the Chief Financial Officer and comprises four specialist, centralised teams, and three business commercial teams, supported by a small CFO Office. This an important position within Finance Operations, which will report directly to the Head of Billing.

As a Senior Credit Controller, you will be responsible for the management of aged debt collections process across the abrdn Group. This position offers significant variety and opportunity to continually develop and transform the existing processes. While there is not necessarily direct line management involved, you will be expected to mentor and offer support to more junior members of the team.  The role holder must excel in matrix management and cross functional collaboration.

Key Responsibilities 

Develop and implement aged debt strategy:

• Review and enhance existing aged debt collections process

• Along with Billing Manager, develop, drive and deliver the group strategy

• Set monthly collections targets to maintain low levels of aged debt

• Work towards a best-in-class collection process

Manage group aged debt reporting:

• Develop appropriate aged debt reporting to facilitate variety of stakeholders

• Present results to management and key stakeholders

Point of escalation / manage key stakeholders:

• Act as point of escalation for any aged debt related queries

• Develop and maintain key stakeholder relationships such as Client Management Team

Manage interim and annual audit requests:

• Act as credit control subject matter expert (SME) during audit and liaise with auditors to answer any questions / requests

Projects:

• Act as a credit control SME for projects and strategic initiatives.

About the candidate

• Extensive experience in a similar credit control role ideally within investment management or a financial services environment.

• Credit control qualifications preferred

• Proficiency in financial systems and ERPs (e.g. Oracle).

• Advanced Excel skills, with the ability to handle large datasets and complex models.

• Strong written and verbal communication and presentation skills including proficiency in PowerPoint.

• Ability to build relationships with stakeholders and clients

• Strives for quality with attention to detail and accuracy.

Our Benefits

There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.

When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits here.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment.  We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance.  We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.