Important Notice for Applicants:
At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from [email protected]. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included. If you experience any challenges with your submission, please contact us at [email protected]. We're here to help!
Bixal will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any accommodation as part of our recruitment process, please contact us at [email protected]. You can expect a response from a team member within 24 hours during the regular work week and on the next operating day during the weekend or holidays.
About Us:
Bixal is a consulting company based in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.
This role can work remotely from anywhere in the USA. You must be legally authorized to work in the US. Bixal does not provide visa sponsorship.
The SPRUCE IDIQ is a $2.4 billion contract vehicle awarded by the Department of Veterans Affairs to acquire digital products and services that facilitate better user experiences. It encompasses five technical functional areas: software development and operations, technical advising and architecture planning, service design and user research studies, data science and analytics, and product support operations.
We are seeking a Senior Content Designer to lead a critical initiative under the Secure, Performant, Reliable, and User-Centered Experiences (SPRUCE) IDIQ contract with the Department of Veterans Affairs (VA). This role will focus on the Lifestage Benefits Crew, which focuses on providing tailored benefits and support to veterans based on their specific life stages, such as young veterans, mid-career veterans, and aging veterans, ensuring they receive the most relevant assistance throughout their lives. The Senior Content Designer will fulfill the content needs of product teams working on digital tools and applications in the OCTO Benefits Portfolio.
This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.
What will you do?
- Fulfill the content needs of product teams working on digital tools and applications in the OCTO Benefits Portfolio.
- Create content that adapts to and aligns with the VA.gov style guide’s established voice, style, and plain language standards.
- Write or edit error messages and alerts.
- Collaborate with other members of the centralized content team within their workflow to achieve a high-quality final product for Veterans.
- Work collaboratively with designers using UI mockup tools such as Figma.
- Create plain-language content that is clear, accurate, consistent, compassionate, equitable, authoritative, accessible, and findable.
- Research the topic and related benefit for each request so as to write content that is accurate and well-informed.
- Use research findings to iterate on content
- Advocate for content with stakeholders and subject matter experts, including legal and policy experts.
- Focus on the Veteran experience with all work produced.
- Manage a complex stakeholder environment, with the ability to manage competing interests and find common ground.
- Perform other relevant duties as required.
Minimum Qualifications
- Bachelor’s degree in a related field, plus a minimum of four years of relevant experience.
- Strong understanding of human-centered design (HCD) strategies, methods, and approaches, and how content design fits in and elevates UX and product design deliverables and solutions.
- A portfolio of work that demonstrates a strong understanding of content design deliverables (e.g., content strategies, content models, UX writing).
- Experience working with Agile development teams.
- Demonstrated experience working within cross-functional digital teams
- Strong consultation and collaboration skills; comfortable facilitating meetings and workshops with cross-functional project teams.
- Excellent verbal and written communication skills.
- Experience in writing, revising, sourcing, and aggregating content.
- Experience using voice of the customer data and analytics to support content strategy.
- An understanding of plain language guidelines and accessibility standards (Section 508, WCAG).
- Experience working with content management systems and/or digital experience. platforms, including creating and managing plans for migrating content from legacy to modernized content management solutions.
- Ability to obtain and maintain a Public Trust clearance.
Flex hours
401K with matching incentive
Parental Leave
Medical/dental/vision benefits
Flex Spending Account
Company provided short-term disability and life insurance
Commuter benefits
Generous PTO
11 Paid holidays
Professional development opportunities
Please note that candidates selected may undergo a background investigation and, if applicable, meet eligibility requirements for suitability.
Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.
What We Do
Bixal is a woman-owned, mission-driven organization determined to improve people’s lives through human-centered strategies and transformative technologies.
We deliver on this promise by partnering with leading federal agencies to conceive and create powerful data-driven customer experiences. We take a people-absolutely-first approach to solving complex organizational challenges and gracefully balance cutting-edge technical chops with a deep sense of empathy and understanding.
We’re a diverse group of strategists, designers, engineers, and thinkers and our common belief is that everyone has the right to an effective government. Every day, we work to help our federal partners deliver a better customer experience to the American public and communities around the world.
Service Offerings:
Strategic Communications
Learning and Knowledge Management
Agile Development
Customer Experience
Data Science and Analytics
Cloud Computing
