Senior Content Designer

Senior Content Designer
Division – Data, Technology & Innovation
Department – Digital Delivery Hub

Salary - National (Edinburgh and Leeds) ranging from £51,200 to £68,000 and London £56,400 to £75,000 per annum (Salary offered will be based on skills and experience)

About the FCA

The FCA regulates the conduct of 45,000 firms in the UK to ensure our financial markets are honest, fair and competitive. Follow this link to find out more About the FCA.

As part of the Data, Technology & Innovation (DTI) Division, we are leading the FCA in harnessing the power of data and advanced analytics to transform financial regulation.

In Intelligence and Digital, a subdivision of DTI, we believe in doing things differently. We are committed to growing the maturity and impact of user-centred ways of working as we design and deliver products and services for FCA staff, firms and consumers nationally.

It is an exciting time to join our growing DTI community of user-centred design (UCD) specialists, help shape and deliver the building blocks for excellence and deliver impactful work in our exemplar programmes.

We believe in collaboration, inclusivity, innovation and using data to be at our best. We place emphasis on curiosity and experimentation. We collaborate widely with other regulators, academics, innovative companies, and within the FCA.

What will you be doing?
As a Senior Associate Content Designer at the FCA you will work within a specialist user-centred design (UCD) team to help increase the maturity of UCD across the organisation.

You will provide expert content design support to emerging multi-disciplinary digital product teams to design new products and services that help our users achieve their goals.

• Design user-focused content that simplifies complex language and processes

• Prioritise accessibility and inclusion to create products for diverse users

• Advocate for the value of content design and support less experienced designers in doing the same

• Make content decisions that improve engagement, increase usage, reduce dropouts, and enhance data quality

• Use and contribute to the FCA Design System's style guides and content patterns, encouraging others to follow suit

• Actively participate in the FCA content community, mentor junior content designers, and foster stakeholder relationships – you may be a line manager to 1 or more content designers as the team grows

What will you get from the role?
It is an exciting time to join our community of UCD specialists - you will: 

• Deliver impactful work in programmes that help consumers avoid financial harm and ensure fair financial markets  

• Help FCA products and services meet the needs of people in firms, consumers and FCA staff alike 

• Benefit from a vibrant and positive community of practice, making a difference to the maturity of user-centredness

Which skills are required?

We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. (To learn more about the Disability Confident Scheme Click Here)

Minimum

• Substantial experience working as a Content Designer within any of the following types of organisations or sectors: financial services, government/regulatory body, technology, consultancy (ideally IT consultancy)

• Substantial experience working as a Content Designer in a project/programme environment involving digital transformation and business changes

Essential

• A deep understanding of language and human behaviour, and significant experience using this to communicate complex information in a straightforward and accessible way

• Experience of user-centred design ways of working and how content design integrates with other roles to achieve successful outcomes

• Use quantitative and qualitative data about users to inform content design decisions

• Significant experience writing, editing and publishing digital content, and experience in using content management systems and content production processes to publish content

• An understanding of different prototyping techniques, from paper sketches to coded prototypes, and ability to use them to visualise content in context

• Identify key stakeholders, tailor your communication to their needs, and work with teams to build relationships while also meeting user needs

• Ability to think strategically – defining content approaches and guiding others to think in this way, and evaluating strategies against business requirements and user needs

Our Values & Diversity

We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.

Did you know? 50% of our Executive Committee were the first in their family to attend university.

The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from women, minority ethnic, disabled, and neurodivergent candidates for our senior associate role.

Benefits of working at the FCA

• 25 days holiday per year plus bank holidays

• Hybrid working (work from home up to 60% of your time)

• Private healthcare with Bupa 

• A non-contributory Pension of at least 8%

• Life assurance

• Income protection

We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.

We welcome applications from candidates who are looking for flexible arrangements.  Many of our staff work flexibly including working part-time, staggered hours, and job shares.  We can’t promise to give you exactly what you want but we can explore what might work best for both sides.

Follow this link to see what life is like at the FCA - Life at the FCA

Application Support

We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.

Useful Information and Timeline

• This role is graded as: Senior Associate – Regulatory

• Advert Closing Date: 6th February 2025

• First Round Interview: W/C 17th February

• Case Study & Competency Based Interview: W/C 24th February

Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time. 

Got a question?

If you are interested in learning more about the role, please contact: 

• For internal applicants, please contact Sara Holland at [email protected]  

• For external applicants, please contact Asha Gladis at [email protected]

Applications must be submitted through our online portal. Applications sent via email will not be accepted