Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).
The Role
Senior Consultants at Razorpay are expected to identify and solve critical problems around 1- 2 key focus areas. They can achieve this through a combination of driving special projects, program management & stakeholder management within the organization.
- Own Customer Problems: Define and drive a plan for market research (from a customer/user viewpoint), set up data funnels relevant to ones OKRs (incl. seeking baseline data and setting milestones towards quarterly and annual goals), meet with customers regularly to understand their pain points and user goals to develop a deep empathy of the problem domain
- Product Strategy: Define long-term strategy to drive quarterly roadmaps and prioritize ongoing backlogs to ensure the products deliver measurable outcomes, leading to solving real customer problems. Mentor the team to ensure a data- and experiment-driven product culture, and run data-based reviews within and outside the team frequently
Customer-Centric Problem Solving
- Define and drive market research from a customer/user perspective.
- Set up data funnels aligned with OKRs, including baselining and defining milestones towards quarterly and annual goals.
- Engage directly with customers to develop deep empathy, understand pain points, and identify areas for product and service improvement.
Product & Business Strategy
- Define and execute long-term strategy to drive quarterly roadmaps and prioritize backlogs, ensuring measurable customer impact.
- Mentor teams to foster a data-driven, experiment-led product culture.
- Conduct data-based performance reviews within and outside the team to ensure alignment with strategic objectives.
Stakeholder & Cross-Functional Leadership
- Partner with product leaders to define and execute long-term and short-term organizational vision.
- Champion a customer/merchant journey-based culture to enhance success metrics.
- Set and drive annual & quarterly targets and OKRs within the product team.
- Collaborate cross-functionally with Product, Operations, and Business teams to improve efficiency and execution.
Innovation & Process Excellence
- Identify and proactively drive new initiatives to enhance customer success and business performance.
- Design and execute structural solutions and experiments to address key business challenges.
- Pilot new initiatives, ensure effective implementation, and scale successful solutions across the organization.
Mandatory Qualification:
- 7+ years of experience in consulting, strategy, chief of staff roles, or similar high-impact problem-solving positions.
- Exceptional problem-solving skills in ambiguous and unstructured environments.
- Strong product sense and a customer-first mindset.
- Ability to zoom in and out of problems, balancing strategic thinking with execution excellence.
- Proven experience in stakeholder management across functions and hierarchies.
- Strong written and verbal communication skills with a collaborative approach.
- Ability to engage with senior leadership/CXOs and drive strategic initiatives.
- Hands-on analytical experience with proficiency in Microsoft Excel and PowerPoint.
- Bias for action, demonstrating ownership and execution-driven mindset.
- Organized and detail-oriented approach with a strong work ethic.
Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe.
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Top Skills
What We Do
Power your finance, grow your business.
Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease.
Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money.
#OutgrowOrdinary
We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to.
The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch.
Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly.
Certified cool
We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain.
Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.
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