Senior Compliance Associate – Corporate Compliance – Remote

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Job Title

Senior Compliance Associate – Corporate Compliance – Remote

Requisition Number

R7053 Senior Compliance Associate – Corporate Compliance – Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers {+ 20 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for, and recover from life's uncertainties, and we are proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Senior Compliance Associate – Corporate Compliance – Remote.

Join us and support CSAA IG in achieving our goals.    

Your Role:

Our corporate compliance function in the Legal Division is looking for a business-oriented compliance professional to join its team, reporting to the Vice President, Corporate Compliance and Employment. Corporate Compliance oversees various areas of critical legal and regulatory compliance risk in the organization, and includes corporate & regulatory compliance, business ethics, privacy, training & communications, conflicts of interest, corporate policies, and records management.

As a Senior Compliance Consultant on our team, you will be responsible for compliance and ethics program activities, compliance projects, and other key compliance initiatives for the Corporate Compliance team at CSAA IG. If you are passionate about ethics, policies and procedures, and have a keen eye for detail, we encourage you to apply.

Your work:

• Plan and execute the compliance training schedule in collaboration with liaisons across the enterprise.

• Ensure that all compliance training content and materials are up-to-date and include all relevant regulatory requirements into the training programs.

• Maintain and support relationships with compliance training vendors by setting clear expectations, communicating consistently, and reviewing performance regularly.

• Manage the consumer complaint process by engaging with complaint teams to collect and analyze both quantitative and qualitative data.

• Maintain an official record of all consumer complaints and provide the collected data to key partners.

• Research and present on key issues/trends that are driving the complaint numbers.

• Support the Records Management Program by ensuring the Record Retention Schedule is regularly updated to reflect current regulatory requirements and organizational needs.

• Ensure record coordinator representation from all departments in the enterprise.

• Assist with annual training of record coordinators to keep them informed about any changes and to reinforce best practices.

• Assist with the deployment and analysis of employee surveys, including the enterprise ethics survey and employee disclosure certifications.

• Analyze the data for trends and insights and reporting the findings to relevant stakeholders.

• Handle general ethics and compliance tasks by monitoring and redirecting or responding to employee questions, assisting with communication planning, and supporting the Ethics and Compliance SharePoint site.

• Monitor and escalate any instances of employee non-compliance to the appropriate parties.

• Provide compliance-related guidance to the business by evaluating and recommending solutions to business compliance problems, ensuring alignment with risk objectives, and monitoring action plans to remediate compliance issues.

• Analyze, monitor, and interpret compliance-related data/metrics to identify significant issues, trends, root causes, and improvement opportunities in compliance risk areas.

• Prepare reports and presentation materials on key compliance metrics and various compliance and ethics matters for various audiences, including senior management, the compliance committee, and the audit committee of the board.

• Track compliance issues and enhance monitoring by developing robust systems, using strong analytical skills, continuously evaluating, and improving monitoring, building strong relationships with cross-divisional partners, leveraging technology, and maintaining accurate documentation.

Required Experience, Education and Skills:

• 4-year degree or combination of education and equivalent relevant experience.

• 10+ years of experience in compliance consulting in the insurance industry or other regulated industry, preferably in an in house corporate compliance/ethics function.

• Strong understanding of property & casualty insurance business; of relevant regulatory issues, of professional or industry substantive codes, and of federal and state laws and regulations.

• Working knowledge of legal and regulatory compliance concepts.

• Detail oriented and able to evaluate statements made in materials for their accuracy and appropriateness.

• Ability to look at an issue from a variety of perspectives and evaluate risk based on those perspectives.

• Demonstrated ability and desire to negotiate, influence and motivate others who are not in a direct reporting relationship.

• Strong business analytical skills with aptitude for business data analysis, manipulation, and interpretation to effectively identify problems and develop solutions, draw causal connections, and identify compliance risk indicators and trends.

• Ability to design and execute high-impact visual presentations for various audiences including senior level business leaders, using superior analytical and data interpretation skills to convey key points through illustration or information graphics.

• Comfort with ambiguity and with creating and developing new processes and innovative ways to analyze data to assess compliance with laws and regulations.

• Tech savvy, with experience using various technology applications in a corporate environment to identify and solve business problems.

• Strong time, planning, organizational and project management skills with demonstrated ability to manage multiple tasks and projects simultaneously and to prioritize assignments accordingly.

• Ability to work independently with minimal supervision, self-motivated to drive initiatives to completion.

• Demonstrated record of initiative and adaptability, and a passion for real-time problem solving.

• Strong written and oral communication and interpersonal skills to communicate effectively with management and peers.

• Demonstrated record of consistent strong performance.

• Proficiency in Microsoft Office applications, including Word, Project, Visio, SharePoint, Excel.

What would make us excited about you?

• Experience in managing training programs and vendor relationships.

• Familiarity with records management and consumer complaint processes.

• Working knowledge of business ethics program concepts, Federal Sentencing Guidelines principles, U.S. Department of Justice guidance.

• Certification as a compliance professional, and/or other relevant insurance industry designations (ERM, privacy, cybersecurity, P&C insurance, HR, etc.)

• Proficiency in business process and workflow documentation, such as BlueWorks.

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.) 

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.) 

• Travels as needed for role, including divisional / team meetings and other in-person meetings 

• Fulfills business needs, which may include investing extra time, helping other teams, etc 

CSAA IG Careers   

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.  

Join us if you… 

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. 

• COMMIT to being there for our customers and employees. 

• CREATE a sense of purpose that serves the greater good through innovation.   

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!  Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits 

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].  

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. 

CSAA Insurance Group is an equal opportunity employer.   

The national average salary range for this position is $110,000 - $123,000.  However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $99,800 -$147,500.  This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 10% of eligible pay. 

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education. 

Must have authorization to work indefinitely in the US.  

Please note we are hiring for this role remote anywhere in the United States with the following exceptions:  Hawaii and Alaska.

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