Senior Community Manager

We are looking for a Senior Community Manager to join our team in London.

This will be an initial 6-month full-time contract (FTC) with the potential to be extended or become permanent.

The 1000heads team is a proud, powerful collective of Social Media obsessives, driven by the desire to deliver kick-ass editorial + social conversation to some of the world’s most impressive brands. You will work closely with a whole host of departmental specialists, from Insights, to Design, to Strategy to deliver transformational social-first work for our clients. From cultivating online conversation through quality-led moderation to crafting and activating the editorial vision for our clients - everything we do is delivered with a belief that fans of a brand brought together, as a community, can become an unstoppable force.

To be part of the team, you must be a social platform obsessive, a curious copywriter and a publishing platform junkie. If TikTok gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you.

RESPONSIBILITIES:

• You’ll be responsible for overseeing and managing several clients across multiple sectors. You will be working with a team of Community Managers and Social Executives, contributing to and managing the overall success of various accounts.
• You will be the key client contact across Social Media and Community Management.
• The role will drive best-in-class organic social activations and campaign initiatives; from strategy to activation, you will be pivotal in driving social transformation for our clients.
• A vital element of this role is developing editorial themes, calendars, and guidelines, both globally and locally.
• You’ll manage the smooth delivery of editorial calendars and the day-to-day execution of all social channels.
• Strategically feeding into monthly, quarterly, and bi-annual reports to senior stakeholders.
• You’ll be responsible for monitoring conversations and creating engaging conversational connections with our excited and engaged community.
• Being highly culturally attuned and constantly challenge the team and our clients with new opportunities for innovation across social media platforms.
• Spotting socially relevant trends and weaving in culturally attuned ideas, working closely with the design and production teams to bring these ideas to life.
• You’ll be obsessed with social media and comfortable creating native-first content, such as TikTok videos that respond to emerging trends.

• Track-record in social and digital or integrated marketing in an agency environment with 5 years’ experience, minimum
• Native on social media trends, platform capabilities, best practices
• Experience across both B2B and B2C strong advantage
• Immersed in social algorithms to optimise content production and publication
• Knowledge and expertise in supporting and creating social campaigns supporting overall marketing initiatives
• Excellent internal and external stakeholders’ relationships manager, including experience with development management
• An excellent writer with a knack for social copywriting and editorial, writing in fluent English
• Experience with social media management tools for publishing, moderation and reporting
• Must be a positive thinker with a self-starter approach
• Superb organisational and time management skills, including meticulous attention to detail
• Ability to juggle priorities and thrive in a fast-paced and demanding environment
• Passion for technology and lifestyle
• Experience with an influencer programme and social ads would be useful

Plus, the ability to think:

• Creatively (capable of thinking differently and disruptively)
• Strategically (able to analyse situations and see the big picture)
• Intelligently (critical thinking that identifies gaps and fills them)