Senior Community Engagement Manager NAMER, Experiences

The Community You Will Join: 

Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise.
We know that our global community of hosts is one of Airbnb’s most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host. The Airbnb Community team is looking for an experienced Community Engagement Lead to work in region to deliver upon our Community Growth, Engagement and commercial goals for the Experiences business. 

The Difference You Will Make:

The Airbnb team is looking for a Community Engagement Manager to build and lead our Experiences Host Community strategy in North America and Latin America regions. You will regionally implement and iterate on Community programs that engage Hosts at scale, such as the Host Clubs program and Host events, while also innovating and testing new methods that can influence and strengthen the global community strategy.

In this role, Community custodian in each region responsible for balancing the needs of our Hosting Community with those of Airbnb. You will work closely with and report to the Community Engagement Lead for Experiences, and build collaborative relationships with the relevant Market Leaders, Country Managers, and central Community team to support our hosts. This includes fostering shared virtual and physical gatherings that build Host-to-Host connection and learning.

The ideal candidate has extensive Community experience, passion and knowledge, especially in developing Community strategies as well as building and maintaining programs that connect and engage at scale.

A Typical Day: 

• Overall:

  • Act as the primary bridge between the central Airbnb Community team and your assigned Host Community territory. This includes coordinating and prioritizing cross functional activities, advocating for your regional communities, and reporting on overall Community health.
  • Lead Community support, growth and engagement for your Host Community.
  • Drive impactful initiatives from conception to completion, ensuring measurable outcomes at every stage. This includes developing project plans, managing budgets, collaborating with cross-functional teams, coordinating multiple stakeholders, identifying risks and crafting mitigation plans.
  • Develop and execute local Community Programs with clear communication, efficient resource usage, and a deep focus on overall project execution.

  Community Growth:

  • Recruit, onboard, and manage new Community Leaders and launch Host Clubs
  • Growing Host representation in Host Clubs
  • Testing new methods for connecting Hosts across your territory

  Community Engagement:

  • Design effective initiatives and content strategies to drive Host engagement in Community programs and foster conversation and connection
  • Serve as the primary POC and coach for local Community Leaders: advising and coaching them, while also remediating and replacing inactive Leaders
  • Empower and support Community Leaders to develop and test region-specific programs that foster community connections at scale
  • Support global Community Engagement Programming and evolve for local language and needs
  • Educate Community Leaders on all significant product changes and cascading feedback on product and policy to the relevant internal stakeholders
  • Organize and lead effective Community events, both online and in-person

  Community Impact: 

  • Support the development, execution and scale of in-market pilots that leverage Community programs and our Host Community to drive Host Success and accelerate business goals.
  • Influence regional prioritization, process improvement, and program feedback.
  • Develop deep knowledge of your assigned geographic markets and become the go-to source for all Experiences Community information relating to local needs, trends and market dynamics for internal and external partners.
  • Act as a go to for Community team with regards to local insights and feedback

Your Expertise:

• 8+ years of in-depth & demonstrated experience of managing Community - experience in Community events, online engagement or distributed communities will also be helpful.
• Previous experience scaling communities while maintaining high engagement.
• Strong project management skills with experience in leading programs and processes. 
• Ability to approach Community through a strategic business lens and align Community goals with business goals.
• Familiarity with Facebook, Salesforce, Google suite, Event management tools and other analytical tools 
• Entrepreneurial and action-oriented, with a growth mindset
• Highly autonomous, self-driven - you can build processes from scratch or follow playbooks 
• Strong verbal communication and interpersonal skills
• Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
• Fluency in English and Spanish 
• Passion for Airbnb, Experiences, our Hosts, and the mission of the company

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.