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We are looking for an individual contributor who will be part of a team for driving cash collection. We are looking to bring on a dedicated, results-driven individual who can balance assertiveness and empathy. They will be responsible for outbound communications to customers and suppliers regarding outstanding balances. They will be working closely with the Accounts Receivable team and Customer success team.
What You'll Do
- Define, document, and execute on collections process
- Manage automatic collections procedures in billing system
- Can research balances and takes necessary collection actions to resolve in a timely manner
- Makes routine collection calls on outstanding payments
- Identifies billing errors, short payments, unpaid payments and resolves accordingly
- Can research refund requests received by payers and prepares refund according to findings
- Issues daily reports on the status of delinquent accounts and tracks collection efforts.
- Identifies issues/trends and escalates to Manager when assistance is needed
- Provides exceptional Customer Service to internal and external customers
- Ensure bankruptcy filings are processed in the correct manner when received
- Other duties and responsibilities as assigned
What We're Looking For
- 2-3 years of collections experience preferred
- English + 1 additional European language
- Knowledge of Accounts Receivable processes, cash collection strategies and practices
- Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment
- Bachelor’s degree in accounting or similar degree required
- Ability to work across various cross-functional teams
- Experience with ERP systems is a plus
- Highly detail-oriented and able to multitask
- Able to operate independently and as part of a larger functional team
- Must have a team-oriented work ethic, strong interpersonal skills, and the ability to adapt in an environment where change is the norm
- Availability to work at our London office 3 days a week (hybrid model)
What the Team is Saying
What We Do
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.
Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In Oct 2022, Navan announced its Series G upround at a post-money valuation of $9.2B to help accelerate future growth plans.
In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as three days a week in-office.
