Senior Cloud Services Engineer

Career Growth, Flexibility and Collaboration!

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!

The Company: Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.

We Believe: Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.

We are looking for Senior Cloud Services Engineer to join our team!

In this role, you will be responsible for Design / Deployment of new services and providing 3rd line support for Managed Services.

Position Overview:

The Cloud Services Engineer will be responsible for maintaining the applications that are provided to our customers as part of our Managed Services Operations and will be focused on service delivery. The applications include managed Public Key Infrastructure, Digital Signing as a Service and HSM services.  The applications are managed from our Network Operations Centre and run from our own datacenters and public cloud Services, such as Azure or AWS and in our Partner’ datacenters.

The successful candidate is a professional who prides themselves on their technical abilities and is comfortable working within a Linux environment. In addition, they possess a keen interest in keeping up to date on current and future technologies; has a willingness to continually learn and train; is flexible and adaptable; and communicates effectively with colleagues and customers.

Responsibilities:

• Provide 3rd line support for the MSO applications.

• Provide monitoring of the services to ensure uptime compliance with SLAs.

• Design, test and implement the support infrastructure and automation tools including configuration changes and firmware upgrades.

• Determine, test and document new application workflows proposed in upgrades and releases.

• Ensure services will fulfill resiliency and disaster recovery requirements.

• Manage activities with complete integrity and in accordance with the organisation's policies, systems, practices, programs and values.

• Take part in supporting service-related issues including monitoring infrastructure, troubleshooting problems and outages, scheduling upgrades, collaborating with 3rd party support resources and fellow Cloud Service engineers to manage and optimize our platforms.

• Proactively identify problems using available tools and monitoring.

• Participation in regular customer-facing service updates and supporting the creation of service reporting data.

• Participate in day-to-day service operations, technical guidance, and support issue resolutions, including duty pager support throughout the workday, as well as some evenings and weekends, in accordance with published Service Level Agreements.

• Ensure service documentation is developed and up to date.

• Drive documentation of Standard Operating Procedure documents and ensure compliance with change control processes and adherence to compliance standards and policies.

• Install, configure, and maintain services on both Windows and Linux (RHEL) based systems.

Basic Qualifications:

• Bachelor’s degree in computer science, information systems, business administration or

equivalent experience or education is required.

• Experience in customer relationship management.

• Application-level service monitoring and management.

• High Availability, High Security, Internet Data Centre experience, and the requisite rigor

needed to operate in that environment.

• Experience with Red Hat Linux system operation.

• General understand of networking principles, including TCP/IP, routing, firewalls, etc.

• Must have unrestricted work authorisation for UK.

• Ability to obtain a Government Security Clearance.

Preferred Qualifications:

• Experience in working in a secure environment.

• Experience with Red Hat Linux system administration.

• Familiarity with cloud services (AWS, Azure).

• Familiarity with SIEM solutions (Splunk).

• Knowledge of PKI, SSL or Identity technologies.

• Experience with automation tools, such as Ansible or Terraform.

• Good communication skills and the ability to operate independently as well as part of a larger team.

About Entrust

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.

For more information, visit www.entrust.com.  Follow us on, LinkedIn, Facebook, Instagram, and YouTube

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

NO AGENCIES, NO RELOCATION

#LI-NR1

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact [email protected].

Recruiter:

Neha Rathore

[email protected]