Senior Client Success Specialist

Posted 10 Days Ago
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Jakarta, DKI Jakarta
Mid level
Real Estate • Software
The Role
Seeking a Senior Client Success Specialist to manage developer campaigns, analyze and enhance campaigns, provide training, and create strategies for improvement. Requires 4-6 years of experience in client success, business intelligence, consulting, project management, or product marketing roles. Must have excellent analytical skills, project management experience, and be tech-savvy with strong communication abilities.
Summary Generated by Built In

About us

99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specializing in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 500 employees. In Singapore, 99 Group operates 99.co and SRX.com.sg, while in Indonesia, it operates 99.co/id and Rumah123.com.

We are looking for an experienced Senior Client Success Specialist to join our diverse team of people who are passionate about taking the real estate industry into the age of technology through innovation and a desire to solve its multitude of challenges.

What you'll do:

  • Manage and execute developer campaign (post sales - end to end) 
  • Make sure every campaign achieved or over achieved KPI
  • Give training to client's team
  • Supervise the campaign process, find ways to enhance campaigns, and address any obstacles 
  • Analyze campaign, create strategy, and next action plan to improve campaign

What you should have :

  • Excellent analytical skill 
  • Able to manage campaign based upon proactive analysis of client needs
  • Self-driven
  • 4-6 years of work experience in client success, business intelligence, consulting, project management, product marketing or equivalent role
  • Experience in project management skills, great multi-tasker who gets things done
  • Tech Savvy
  • Excellent written, verbal communication, public speaking and presentation skills
  • Demonstrated ability to work in highly collaborative, cross-functional environments
  • Experience working with the staff at multiple levels, including senior management, is a plus
  • Effective problem solving, collaboration, and influencing skills are crucial for the position
The Company
500 Employees
On-site Workplace

What We Do

99 Group (Brands include 99.co, Rumah123.com, SRX.com.sg) is a leading real estate technology company that operates real estate portals across South East Asia, specialising in digital property advertising.

Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 500 employees.

In Singapore, 99 Group operates 99.co, SRX.com.sg and iProperty.com.sg, while in Indonesia, it operates 99.co/id and Rumah123.com.

Here at 99 Group, we know a property is the single largest financial decision - and affects how people accumulate wealth, raise their children, or even plan for retirement.

More importantly, your property is a safe haven, and for most- where you return home to. That’s why it’s our goal to build the simplest and most trusted platform to help un-complicate the property journey and help 99% of homeseekers find their way home.

We do this by working collectively to support the needs of property seekers every day. This commitment comes through in the development of powerful products and services for people to love and use.

Whether it is on software and usability, on infrastructure and research or on powerful storytelling and delivery of meaningful insights — our work speaks volumes within the company, and throughout the community.

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