Senior Client Success Manager (Programmatic Adtech)

Are you ready to revolutionize the advertising industry? At Cognitiv, we are not just another AdTech company—we are industry trailblazers redefining media buying with our Deep Learning Advertising Platform. Since 2015, we have harnessed the power of cutting-edge deep learning technology and data science to transform how brands connect with their customers. Our mission? To bring intelligence to advertising and deliver unparalleled precision, relevance, and impact at scale.

With our innovative platform, advertisers enjoy unprecedented flexibility—whether it is activating Dynamic Deals through their preferred DSP, leveraging our managed service DSP, or utilizing our industry-first ContextGPT product. As a part of Cognitiv, you will be at the forefront of AI-driven advertising solutions, driving change and achieving remarkable growth in a rapidly evolving industry.

Our solutions provide advertisers with more time and freedom to concentrate on what matters to them most, both professionally and personally. We carry this philosophy into our workplace, offering our employees more chances to grow, collaborate, and achieve their goals. At Cognitiv, you will get MORE:

- Festiv - Fun and positivity are integral to our work environment. From cross-departmental games to friendly competitions and unique events, we ensure a dynamic and enthusiastic culture.

- Responsiv - Making a difference for our clients is at the heart of what we do. To make this one of our superpowers, we strive to create a culture of open communication and continuous learning. You will work closely with clients and key company stakeholders, sharpening your communication skills in a supportive environment where your input and ideas are valued and integral to our success.

- Inclusiv - Diversity and inclusion are more than just words to us—they are principles we live by. We celebrate unique perspectives, ensuring everyone feels valued and respected.

- Inventiv - As industry pioneers, we continuously reinvent and reimagine solutions. Sharing our knowledge and expertise to educate and lead the market is part of our DNA. If you love questioning the status quo, pushing boundaries, and challenging conventional thinking, you will fit right in. We admire intellectual curiosity and encourage it at every turn.

- Transformativ - We invest in the continuous growth and development of our team members, celebrating their contributions and supporting their work-life balance and overall well-being. Our holistic training, onboarding programs, and professional growth and development initiatives ensure you have the resources to succeed.

- Collaborativ - We transcend geographical boundaries, seamlessly operating across two coasts. Our culture thrives on cross-departmental collaboration and a unified sense of purpose, making teamwork a cornerstone of our success.

Cognitiv is on the cutting edge of ad tech and science, and we are looking for an energetic, creative, fun, experienced problem solver to be part of our Client Success team. This is an opportunity for someone with strong account management skills and experience in programmatic media and who is ready to play a key role in driving a new and fast-growing organization to success.

In addition to being the advertisers’ point-of-contact for all campaign related tasks, this person will collaborate with a group of experienced and extremely dedicated coworkers who are all passionate about advertising, artificial intelligence and automated problem solving. Everyone has a voice, and we encourage new ways of thinking, especially those that will contribute to the overall success of Cognitiv.

This position will be located in New York City with a hybrid work schedule of 3 days in office (Mon/Tue/Wed) and 2 days remote (Thursday/Friday) 

Responsibilities

• Serve as the day-to-day relationship manager for campaign strategy, execution and performance, while being an expert in Cognitiv capabilities and products.
• Effectively utilize data and insights to make campaign optimizations and product recommendations to exceed clients’ KPI goals, drive renewals and growth.
• Develop and cultivate relationships with brand and agency clients to focus on ensuring client retention and satisfaction.
• Drive ongoing internal operational efficiencies and platform performance through process optimization and feedback to stakeholders (Product, Engineering and Data Science).
• Support sales staff in all client-related activities, such as onboarding, education and training, business reviews and planning.

Requirements

• Bachelor’s degree in Business, Communications, Marketing and/or equivalent industry experience.
• 6+ years professional experience – minimum of 3 years in digital media, client services or programmatic experience (ATD, SSP, DSP, DMP, Ad Network, Client-side, etc.)
• At least 4+ years of client-facing experience required.
• Knowledge of programmatic ecosystem (DSPs, SSP platforms, ad servers, data providers, viewability and brand safety, attribution and measurement partners, campaign tactics, etc.).
• Strong presentation and communication skills (written and verbal) and excellent customer service skills
• Experience in performance advertising, programmatic deal troubleshooting, problem-solving and an ability to collaborate cross-functionally in a dynamic environment
• Ability to build strong relationship with clients, understand their business objectives and recommend the best strategies for implementing solutions
• Proficient in Excel and ability to utilize large data sets to build insights and strategy recommendations.
• Experience prioritizing and managing tasks within a fast-paced environment
• Exceptional attention to detail and organization skills

Preferred Qualifications

• Creative independent thinker with ability to pivot, roll up sleeves and cross collaborate on a moment’s notice.
• Ability to thrive in a fast-paced, ever-changing work environment, and take ownership and accountability, as well as manage expectations (internally and externally).

Salary

• $130,000-$140,000 Base Salary + Equity

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to job-related knowledge, level of relevant experience, education and skills. Base salary is just one component of your total rewards package at Cognitiv. Employees are eligible for equity and various benefits.

Here are some of the many benefits that our employees receive:

● Medical, Dental and Vision coverage, including some plans that are 100% employer paid

● 12 weeks paid parental leave

● Career Ladders slated to advance your career

● Unlimited PTO

● Work-From-Anywhere August

● Equity at all levels

● Comprehensive onboarding program (Cognitiv University)

● Hybrid work model

● Daily Lunch On Us

● Health and Wellness Stipend

● Cell phone reimbursement

● Parking Expense (CA & WA Offices)

● 401(k) plan with employer match

● Employee Assistance Program

● Pre-tax commuter benefits

and MORE!

Cognitiv is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring equal employment opportunities for all employees and applicants, regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by federal, state, or local laws.