Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program.
We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.
Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.
As a Senior Client Strategist at Postscript, you will play a key role in driving SMS marketing success for our top brands. You will be responsible for crafting and executing end-to-end SMS strategies, ensuring our customers maximize their revenue through this high-impact channel. Working closely with our Marketing, Product, and Customer Success teams, you will leverage best practices, persuasive copywriting, and data-driven insights to optimize customer performance.
Your ability to build strong relationships, create compelling content, and implement innovative marketing strategies will make SMS the #1 revenue-driving channel for our customers. As a key member of the Postscript Plus team, you will take ownership of building, analyzing, and optimizing SMS marketing strategies across multiple accounts. You will use data-driven insights to iterate quickly and make recommendations that maximize customer ROI.
In this role, you will work directly with merchants, acting as their primary strategic advisor, and collaborate closely with internal teams to leverage cutting-edge marketing strategies, including AI and Fondue. Your expertise will help shape innovative SMS programs that drive real business growth for our customers.
If you’re a results-driven marketer who loves developing strategies that drive revenue, we’d love to hear from you!
This position is fully remote.
Primary duties
- Content Excellence: Develop compelling SMS campaigns, automations, and calls to action that align with each customer’s brand voice and vision while continuously improving their SMS programs.
- Strategic Advisory: Establish strong advisory relationships with customers by executing best practices, brainstorming new strategies, and developing creative SMS marketing campaigns.
- Customer Growth: Track, analyze, and iterate on customer performance to ensure rapid and effective scaling on the Postscript platform.
- Marketing Best Practices: Maintain expert-level knowledge of SMS marketing, ecommerce trends, and marketing technologies to help brands stay at the forefront of the industry.
- Industry & Product Expertise: Serve as a subject matter expert on Postscript products, features, and services, offering consultative guidance to both customers and internal stakeholders.
What We’ll Love About You
- 3+ years of experience in the direct-to-consumer space in a client facing role
- Proven experience in ecommerce and digital marketing (SMS marketing or copywriting are a plus)
- Passion for helping customers understand and execute effective digital marketing strategies.
- Experience managing long term client relationships, including working with decision-makers and senior stakeholders.
- Strong operational, organizational, and process-driven mindset with the ability to meet tight deadlines.
- Data-driven approach with strong analytical skills and a metrics-oriented mindset.
- Excellent verbal and written communication skills.
What You’ll Love About Us
- Salary range of USD $87-$95,000 base plus significant equity (we do not have geo based salaries)
- High growth startup - plenty of room for you to directly impact the company and grow your career!
- Fully remote culture - work from home (or wherever!)
- Fun - We’re passionate and enjoy what we do
- Flexible paid time off
- Health, dental, vision insurance
What to expect from our hiring process :
- Intro Call: You’ll hop on a quick call with the Recruiter so we can get to know you better — and you can learn a little more about the role and Postscript.
- Hiring Manager Intro: You’ll hop on a quick call with the Hiring Manager so your future Manager can get to know you better — This is a great time to learn more about the team & position.
- Virtual Onsite Interviews: You’ll be meeting with 2-4 team members on a series of video calls. This is your chance to ask questions and see who this role interacts with on a daily basis.
- Homework Assignment: We will send over an exercise that challenges you to solve a problem & come up with a creative solution, or outline how you've solved a problem in the past. Get a feel for what you’ll be doing on a daily basis!
- Final FEACH Interview: This is our interview to assess your ability to represent how you work via our FEACH values. As we build the #1 team in Ecommerce, we look for individuals who embody FEACH professionally and personally. We want to hear about this in your final interview!
- Reference Checks: We ask to speak with at least two references who have previously worked with you, at least one should be someone who has previously managed your work.Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!
- Offer: We send over an offer and you (hopefully) accept! Welcome to Postscript!
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You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
Top Skills
What We Do
When done right, SMS marketing can be game-changing for a brand.
Postscript is redefining marketing for ecommerce companies in the Shopify ecosystem. By introducing SMS as an entirely new channel for ecommerce stores to engage, retain, and convert their customer base, brands are seeing huge ROI with Postscript.
Post Series C, and backed by Greylock, 01A, Y Combinator and other top investors, Postscript is growing fast and looking for remarkable people to help build a world class organization
Why Work With Us
We have five core values, and everything that we do as a company is grounded in those values. We have high employee engagement and are continually looking to provide growth opportunities as we grow and scale. Our values are not only reflected in how we treat our employees, but also our customers!
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