Senior Client Manager

Posted 10 Days Ago
Be an Early Applicant
Singapore
Senior level
Software • Consulting
The Role
The Senior Client Manager drives business growth by managing client relationships, implementing strategic plans for revenue growth, and ensuring financial accountability. The role involves cultivating client engagements, overseeing P&L, and collaborating with teams to leverage opportunities for expansion and improvement.
Summary Generated by Built In

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

Commercial Leadership

  • Drive business growth by implementing strategic plans that foster long-term client relationships and revenue expansion.
  • Develop and execute strategies to achieve 20%+ (or as agreed) revenue growth within the client portfolio.

Pipeline and Strategy Management

  • Actively manage and develop a pipeline within accounts, aligned to a go-to-market strategy in collaboration with a Business Development Manager (BDM).
  • Leverage business acumen to identify and capitalize on untapped growth opportunities within clients.

Client Engagement

  • Dedicate over 50% of time to cultivating new business and relationships within clients, actively participating in promotional activities.
  • Proactively leverage professional networks to generate new opportunities with existing clients.
  • Build personal brand and relationships with senior stakeholders (C-level across business, tech, sales, marketing) within the client portfolio.
  • Spend significant time face-to-face with clients, ensuring strong engagement and understanding of their needs.

Financial Management

  • Accountable for revenue and profit forecasts and delivery.
  • Delegate delivery responsibilities to relevant Delivery Managers (DMs) while maintaining oversight.
  • For mature accounts, iteratively explore replacement pipelines to mitigate ramp-downs.
  • Ensure accurate financial forecasts, projections, and adjustments.
  • Manage and mitigate risks effectively, including succession planning.
  • Own P&L and meet agreed financial targets (budgets, order book, revenue, margin, and other metrics).

Strategic Planning and Execution

  • Ensure robust account growth planning (leveraging Client Growth Model / CGM) aligned with client business needs, including strategies for significant renewals.
  • Drive continuous improvement and innovation in solutions, commercials, and positioning within the portfolio.
  • Focus on building industry expertise and credentials to enhance client engagement and service delivery.

Operational Excellence

  • Ensure compliance with governance, business rules, and regulatory standards.
  • Embed critical initiatives and processes within the client portfolio to achieve strategic objectives.
  • Foster a culture of high performance and continuous improvement within the team.

Qualifications

  • Significant professional experience in client management or a similar role.
  • Proven track record of delivering 20%+ revenue growth across a client portfolio.
  • Extensive experience in developing and executing client strategies that drive business growth.
  • Demonstrated success in managing account P&L and achieving financial targets.
  • Experience in client engagement and building senior-level client relationships.
  • Proven ability to collaborate and influence across various levels of an organization.
  • Experience in strategic initiatives, transformation projects, or large-scale integrations is a plus.
  • Proficient in all client negotiation (investments / Master Service Agreements / thorny contract points) aligned with BDMs.
  • Acknowledged by clients as the primary trusted advisor and contractual authority.

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

  • Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus
  • Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership
  • Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences
  • Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme
  • Health: Global internal wellbeing programme, access to wellbeing apps;
  • Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.
The Company
HQ: London
0 Employees
Hybrid Workplace
Year Founded: 2000

What We Do

Endava is reimagining the relationship between people and technology.

Similar Jobs

Adobe Logo Adobe

Senior Manager, Digital Media Customer Success

Artificial Intelligence • Digital Media • Marketing Tech • Software
Singapore, SGP
21000 Employees
Singapore, SGP
1108 Employees
Singapore, SGP
Remote
8 Locations
1007 Employees

Similar Companies Hiring

Jobba Trade Technologies, Inc. Thumbnail
Software • Professional Services • Productivity • Information Technology • Cloud
Chicago, IL
45 Employees
RunPod Thumbnail
Software • Infrastructure as a Service (IaaS) • Cloud • Artificial Intelligence
Charlotte, North Carolina
53 Employees
Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
San Francisco, CA
14 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account