Senior Client Billing Specialist

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position can be based in our global operations center in Brandon, FL (Tampa Bay area), or at the Firm's Dallas office.

Description:

We are seeking a Senior Client Billing Specialist to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our Firm.

The Senior Client Billing Specialist will be responsible for managing all billing functions for assigned client accounts and/or specialized practice groups. Core responsibilities include generating invoices for assigned accounts and attorneys, managing electronic billing through various platforms in compliance with client-specific guidelines, and ensuring all e-billed invoices are successfully submitted and approved for payment.

This role will work closely with the Collections team to support collection activities and will collaborate with the Timekeeper Matter Maintenance team during new client onboarding to ensure matter setups align with outside counsel guidelines and engagement letters. The specialist will be expected to take full ownership of their assigned clients and/or practice groups and manage all related billing processes with a high level of expertise.

This position offers the flexibility to work from home. Periodic in-office presence is required for monthly team meetings, events, and training opportunities. 

Preferred office hours for candidates living in:

- Tampa Bay area: 11:30 – 8:30 EST

- Dallas, TX area: 10:30 – 7:30 CST

Key Responsibilities Include:

• Process client bills via Aderant software.
• Submit assigned client invoices as required by client drive outside counsel guidelines and/or engagement letters. Process invoices through Bill-Blast and, if necessary, upload LEDES files on e-billing vendor site.
• Research and answer questions pertaining to assigned client accounts and/or practice group assignments.
• Review and edit pre-bills in response to attorney and secretary requests.
• Handle and process a high volume of complex bills.
• Review and verify accuracy of billing and supporting documentation as required.
• Own the full scope of electronic billing for assigned clients, beginning with a finalized invoice and ending with a successful approval for payment, processing appeals as needed on short-paid invoices.
• Prepare ad hoc reports for attorneys as needed.
• Collaborate with Billing Supervisor, attorney, and client contact on transitions from paper billing to electronic billing.
• Manage accounts of a highly specialized, advanced, or sensitive nature.
• Build rapport with billing attorneys as well as client contacts to establish and maintain solid client relationships.
• Perform special projects and additional duties as assigned.

Qualifications:

• 5+ years of progressive experience as a Biller/E-biller, preferably in a law firm environment.
• Strong technical skills. Proficiency with Windows-based software and Microsoft Word, Excel and Outlook are required.
• Ability to prioritize and manage multiple tasks in order to meet critical deadlines.
• Position requires the ability to work well under pressure to meet strict deadlines.
• Flexibility for overtime is required.
• Strong attention to detail.
• Excellent interpersonal skills with the ability to work well under pressure.
• Excellent written and verbal communication skills.
• Self-starter with ability to successfully adapt to changing priorities and work demands.
• Ability to multi-task, organize workflow and use time efficiently.
• Exceptional analytical skills.
• Ability to anticipate work needs.
• General understanding of a revenue cycle, including an understanding of accounts payable, the processes involved and related applications (i.e. Chrome River).
• Must be proactive in identifying issues and proposing solutions.
• Ability to work in a team environment.
• Experience with Aderant, Elite, eBillingHub or BillBlast software preferred.

Minimum Education:

• Bachelor’s degree required, but may be substituted for relevant legal work experience.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Benefits may vary by position and office.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.