Senior Claims Specialist - Workers Compensation

Job Description:

About the Role

The Senior Claims Specialist will manage a case load and the associated interventions required to ensure multifaceted cases achieve the best possible recovery and return to work outcomes. 

You will apply your advanced claims, injury and return to work management skills, together with exceptional stakeholder management skills, to achieve optimal outcomes for injured workers, employers and DXC.

You recognize that you play an integral role in the delivery of a critical service that will have a significant impact on the lives of our injured workers at a difficult time.

You will also work in a senior capacity supporting case managers through mentorship and development activities to provide a level of strategic and operational support as required.

To be successful in this role you will have an ability to demonstrate:

• A strategic, proactive and an innovative approach to case management.
• Significant experience in preparing for, attending and actively participating in claims reviews and clinical case conferences to effectively facilitate outcomes for injured workers
• Evaluate aspects of an injured workers recovery & liability relevant to the Victorian workers’ compensation scheme while completing ongoing reviews in relation to entitlements and payments.
• Provide guidance and support to claims teams with interpretation of complex claims scenarios and strategies to deliver appropriate, multi-layered, and timely interventions.
• Deliver face to face claims management support to injured workers, employers and relevant stakeholders as required to deliver successful return to work outcomes.
• Lead and deliver cohort-based claims strategies at Team, Practice Group and DXC levels.
• Take on lead claims management responsibility for platinum and complex customers
• Lead portfolio responsibilities to support delivery of specific contractual obligations

About You

• Resilience & perseverance
• Advanced organisational and planning skills
• Well-developed problem solving and decision-making skills
• High concern for accuracy & attention to details
• Strong written & verbal communication skills
• Strong customer service ethic
• Negotiation and influencing skills
• Flexibility and ability to adapt to change
• Ability and desire to work in a team environment.

Required Expertise

• Significant claims management experience in the Victorian workers’ compensation scheme
• Knowledge of medical and paramedical terminology and procedures, including the forms of treatment applicable to injuries
• Strong working knowledge of the Workplace Injury and Rehabilitation Act 2015 & associated regulations
• Intermediate to advanced knowledge of ACCtion and Novus

Hybrid working arrangements

In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met. 

About DXC 

DXC provides policy and claims management services to government and organisations across Australia. We support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service. 

DXC is committed to building better futures for our customers, colleagues, the environment, and our communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. 

At DXC, our more than 130,000 employees in 70-plus countries are entrusted by our customers to deliver what matters most.

Employee Benefits

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;

• Extensive resources to support your onboarding and continual development including DXC University
• DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
• More time to do the things you love with flexible leave options, including purchased leave
• Take time to give back with charitable and emergency services volunteer days
• Well-being matters to us and our Employee Assistance Program is there to support you and your family
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts

DXC Claims Management Services is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice.

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.