Senior Claims Examiner

Job Type:

Permanent

Build a brilliant future with Hiscox
 

Have you thought about how exciting and rewarding managing your own book of commercial claims could be? If so, why don’t you apply for the Sr. Claims Examiner position!

Please note that this position is hybrid and requires a minimum of two (2) days in office per week.  Position can be based in the following office locations:

• Manhattan, NY (preferred)
• Atlanta, GA
• Chicago, IL
• Scottsdale, AZ
• West Hartford, CT

About the US Claims team:

The US Claims team at Hiscox is a growing group of professionals working together to manage their claims directly with high levels of authority to provide fair and fast resolution of claims for our insured and broker partners. With strong growth across the US business, the Claims team is focused on delivering profitability while reinforcing Hiscox’s strong brand built on a long history of outstanding claims handling.

The role:

Superior claims service is central to our corporate culture and brand. Claims Examiners are an integral part of our in-house claims servicing team. This is not a “back office” role. Claims Examiners interact daily and directly with our clients and business partners, so a passion for superior customer service and professionalism are key characteristics of the role. 

Senior Claims Examiners excel at proactive claims management and control of external vendors and third-party administrators. They take a leading role in standard to medium volatility claims and coverage analysis.  Senior Claims Examiners require minimal level of managerial direction and guidance on routine matters falling within authority levels. They are also able to interact professionally with internal and external business partners and represent claims department.

What you’ll be doing as the Sr. Claims Examiner:

• Independently manage book of commercial claims in accordance with Hiscox’s Values and the appropriate legal and regulatory framework.
• Timely and accurately evaluate coverage and draft position letters
• Keep senior claims management timely and adequately informed of key claims and issues through verbal and written communication
• Liaison directly with insureds, underwriters and brokers on a daily basis
• Maintain timely and accurate file documentation
• Maintain target service levels
• Utilize broad handling authority to employ best practices and Hiscox guidelines to reach early resolutions favorable to Hiscox’s customers and business.
• Strategize with insureds and defense counsel to develop and implement best plan to drive favorable resolution
• Communicate clearly and professionally with defense counsel to gain early understanding of liability, risk exposure, and costs
• Continually assess exposures and adequacy of claims reserves
• Proactively and professionally manage claims to control defense counsel and costs in cooperation with insureds and counsel
• Actively monitor and participate in underlying negotiations/litigation
• Attend mediations and/or settlement conferences where appropriate; travel as required
• Mentor junior Claims Examiner

Our must-haves:

• 5+ years of claims adjusting, examiner experience or degree in insurance/risk management required.  Paralegal certification also considered.
• New York Labor Law experience and risk transfer practice preferred
• Minimum Associates Degree or equivalent work experience; Bachelor’s Degree Preferred
• Passion for great customer service, including strong ability to establish a positive rapport with our clients, brokers and business partners 
• Excellent analytical skills
• Excellent verbal and written communication skills 
• Excellent time management and organizational skills
• Team-oriented, with ability to excel in a collegial environment
• Active insurance adjuster’s license issued by NY or current residential/DHS location or ability to secure within 45 days

 What Hiscox USA Offers

• 401(k) with competitive company matching 
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)  
• Company paid group term life, short- term disability and long-term disability coverage 
• 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days 
• Paid parental leave 
• 4-week paid sabbatical after every 5 years of service 
• Financial Adoption Assistance and Medical Travel Reimbursement Programs 
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program 
• Company paid subscription to Headspace to support employees’ mental health and wellbeing 
• 2023 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program 
• Dynamic, creative and values-driven culture 
• Modern and open office spaces, complimentary drinks 
• Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation 

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

About Hiscox US

Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.

Today, Hiscox USA has a talent force of about 420 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Salary range: $75k-$105k

#LI-AJ1

Work with amazing people and be part of a unique culture