Overview:
The Globalization team is responsible for executing Zelis’ globalization strategy and subsequent changes associated with our expansion plans. We are seeking a senior Change Management analyst to be a bridge between change infusers, leadership, and key stakeholders, helping the organization navigate the complexities of transformation initiatives while minimizing disruption and ensuring that the desired outcomes are achieved. The senior Change Management analyst is responsible for planning, implementing, and overseeing change initiatives and focuses on ensuring that changes are well-received, adopted, and integrated smoothly into the business’s culture, processes, and systems. The ideal candidate will have experience with any of the change frameworks and can help with moving us from the current state to the desired state. This role will collaborate with US and India teams.
Previous experience in change strategy or learning and development execution through management consulting, or an in-house strategy team is a plus.
Key responsibilities:
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Create a Change Management Strategic Plan, identifying key stakeholders and setting clear goals for the strategic plan
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Create a Program-level Readiness Plan and checklist to support change management for internal transformation initiatives
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Work with stakeholders to develop a uniform message on change for organizational impact, identify and address sources of resistance to change
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Create a Change Impact Assessment document which will assess how the change with the client impacts various aspects of the organization
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Create and facilitate training sessions, coaching workshops and support/office hours sessions for organization members facing obstacles with change, work with stakeholders to build buy-in
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Serve as the key advisor to leaders on change management strategies
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Produce documentation of the change process, including lessons learned, outcomes and challenges
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Provide regular reports to leadership and stakeholders
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Provide continuous coaching to client leadership and stakeholders to ensure they understand their roles to drive change
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Facilitate “whiteboard” sessions with stakeholders and Subject Matter Experts (SMEs) to define business processes
Qualifications:
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Bachelor's degree in learning and development or operational research or related field.
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3 to 5 years of experience in change management-related programs (stakeholder assessment, change impact analysis, organization design, digital communication and engagement, training development and support and business readiness)
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Experience using collaborative, process management and diagramming tools such as Miro, Jira, Confluence, Visio, Lucid Chart etc.
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Experience leveraging Agile best practices/methodologies to dynamically manage multiple projects with work in progress that may have dependencies
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Experience working with leadership, business stakeholders
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Expert in creating meaningful visualizations based on target audience
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Proven ability to communicate the requirements, feedback, and status of target
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Proven ability to communicate timeline considerations, escalation levers, deliverable contingencies, and completion goals
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Exceptional communication and interpersonal skills.
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Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
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What We Do
As a leading healthcare payments company, we price, explain and pay for care on behalf of payers, providers, and healthcare consumers. Zelis was founded on a belief there is a better way to determine the cost of a healthcare claim, manage payment-related data, and make the payment because more affordable and transparent care is good for all of us. We partner with over 700 payers, 1.5 million providers, and millions of members -- enabling the healthcare industry to pay for care, with care.
Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated pre-payment through payments platform to manage the complete payment process.
