Senior Case Manager, Comcare Business

Primary DetailsTime Type: Full time

Worker Type: Employee

• Location: Parramatta NSW or Melbourne VIC

• Permanent Full Time

The Opportunity

As a Senior Case Manager, you’ll be managing the end-to-end claims process under Comcare legislation. You’ll guide injured workers through their injury management and return-to-work plans while building and maintaining strong relationships with all involved stakeholders. Careers

Your Role Will Include:

• Delivering high-quality, coordinated case management services for portfolios under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) and Comcare regulatory requirements.

• Driving improvements through proactive relationship management, measuring performance against expectations, contractual obligations, service standards, and best practices.

• Preparing for and participating in key events such as audits, claims review meetings, and association meetings.

• Representing the company at SRC Licensee Association and Committee meetings, including Education Days, training events, and conferences.

• Providing leadership and mentorship, while assisting the team with both strategic and operational tasks.

About You

You’re a results-driven professional with a genuine passion for your work. You deliver customer-focused service with strength, resolve and solution oriented approach. You stay focused in fast-paced environments, communicate clearly, and are resilient in handling challenging and complex situations. You understand the significant impact your role has on our customers, especially during difficult times.

You’ll also have:

• Proven experience in Workers’ Compensation Case Management, specifically in Self-Insurance & Comcare Business.

• Strong knowledge of workers’ compensation legislation, with expertise in the SRC Act 1988 (highly desirable).

• Experience in a fast-paced, customer-centric environment.

• A strong drive to mentor, educate, and influence both team members and customers.

• A resilient mindset, consistently maintaining a positive and solutions-focused approach to challenges.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. 

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment – what if it was yours too? Careers

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance

• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

• The ability to maximise retirement savings through voluntary super contributions and company matching

• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums

• Additional leave and support through QBE’s Family Domestic Violence First Responder Network

• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice

• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards

• Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

• Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates

• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

• Family First accredited employer since 2021

Apply now

Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]

Skills:

Analytical Thinking, Case Management, Claims Settlement, Communication, Critical Thinking, Customer Service, Data Privacy, Disability Claims, Intentional collaboration, Managing performance, Negotiation, Personal Injury Claims, Risk Assessments, Sound Judgment, Stakeholder ManagementApplication Close Date: 07/02/2025 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.