At HopSkipDrive, our goal is to create opportunity for all through mobility.
We’re a technology company that solves complex transportation challenges where there is a heightened need for safety, equity, and care. Through our marketplace, we connect kids, older adults, or anyone needing extra support to highly-vetted caregivers on wheels. Through our software, we solve the biggest transportation challenges facing schools and school districts around the country.
Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company and has raised $100M in funding to date.
Who We Are
We are growing rapidly into new markets every day. At HopSkipDrive, we know that challenges require different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds. As a CareDriver Operations Senior Specialist, you will support the business through the following responsibilities:
- Provide training or shadow opportunities for new hires.
- Complete quality checks, identify blockers and initiate process improvements
- Run regular reports and audits as needed
- Independently perform and adjudicate background checks for CareDrivers
- Assist with market-specific vendor tasks, scheduling as it relates to the team’s tasks, hopeful, or CareDriver events
- Assist with documentation as needed
- Assist manager with tasks as needed including special projects
Who You Are
As a CareDriver Senior Operations Specialist, you’ll be the driving force behind ensuring every HopSkipDrive passenger gets in the car with a fully vetted and qualified CareDriver. You’ll be ready to roll up your sleeves to help enhance the most productive and caring community of drivers in the world. You’ll work on the front lines to maintain a healthy supply of CareDrivers for a balanced marketplace by bringing on as many qualified, new CareDrivers to the platform as possible while doing everything you can to retain existing CareDrivers. You’ll ensure compliance to increase the readiness of CareDrivers and future CareDrivers to support demand in multiple markets. You may run onsite events with applicants to expedite application processing.
- 12-18 months of operations experience within associated roles
- Exceptional analytical, investigative, and organizational skills
- Able to work independently and remotely
- Incredible follow-up skills; persistent but not pushy with applicants and CareDrivers
- Be able to switch between tasks, software systems, and duties with speed and ease (Kustomer and Fountain familiarity a plus!)
- Excellent verbal and written communication skills - both internally and with applicants through phone, text, and email
- Ability to recognize and resolve problems before they arise and report trends to management
- Proficiency in Excel, Word, and Google Docs
Our Investment In You
We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision, and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is proud to operate as a drug-free workplace. HopSkipDrive is also committed to fair and equitable compensation practices. The salary range for this role is $22 - $24. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.
HopSkipDrive is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.
* This role will be fully remote in the following state KS
Top Skills
What the Team is Saying
What We Do
We’re a company with heart. Our technology solves complex transportation challenges where there is a heightened need for safety, equity, and care.
Our partnerships with school districts, child welfare agencies and nonprofits ensure equitable educational access for our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs.
We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology, coupled with operational expertise and new thinking to help kids reach their full potential by providing a safe, dependable way to get them where they are going.
Why Work With Us
Founded by three moms as a solution to their own transportation challenges, we’ve now facilitated more than 3.3 million rides and operate across over 13 states across the country. We continue to expand at a rapid pace, making the Inc. 5000 list four times, as well as the Deloitte 500 Fast-Growing Technology list. HopSkipDrive is a Series D company.
Gallery
HopSkipDrive Offices
Remote Workspace
Employees work remotely.
HopSkipDrive’s headquarters is located in Los Angeles’ Little Tokyo district and we love this space! However we believe strongly that most roles allow for a remote-first approach to work, and most of our employees work remotely.
