Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Wilhelmsen Ship Management is one of the world’s largest third-party ship managers originated from Oslo, Norway with over 20,000 employees including our seafarers with a portfolio of more than 450 vessels and counting. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail.
We are currently looking for a Senior Business Application Support Specialist to join our team. We offer a culture and vibrant work environment of strong leadership, collaborative, career development, work-life balance and a job that is both challenging and stimulating. All team members are empowered with the freedom to influence each other as long it complies with our Company’s values and vision.
This position will be located at Kuala Lumpur Sentral (Menara 1 Sentral) and it is easy to get to by public transportation as it is located at the heart of Kuala Lumpur. Our organization thrives by using modern tools and is eager to utilize the business opportunities that comes with new digital tools and skills.
Main Responsibilities
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Maintain BASSnet and Eyeshare vendor liaison.
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To supervise the technical aspect of the development of BASSnet.
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To improve and enhance the performance of BASSnet.
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Provide Technical guidance to the team to enhance competence within the team.
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Provide periodical health overview of BASSnet.
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To perform updates and upgrades on the servers for BASSnet and Eyeshare
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Perform solution requirement study, recommendation, deployment and customization.
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Develop and maintain user, system and operational documentation WSM applications for vessel and office usages.
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Ensure services are delivered according to WSM principles and guidelines for vessel IT support and best practices as applicable.
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Contribute and ensure vessel IT and WSM applications problem management.
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Participate in system implementation project onboard the vessels on management.
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Provide input to WSM BS&IS AOP, budgeting and planning as required.
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Participate in system implementation projects in WSM onshore when required.
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Follow up of incidents escalated to 2nd Line.
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Follow up and report on task status.
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To stay professionally updated with regard to technology usage, relevant application usage and best practices.
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To keep updated with regard to Corporate and WSM values, standards, policies and guidelines.
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Provide relevant training of WSM staff and seafarers as required.
Accountabilities
This position will be measured against:
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Feedback from Risk Management and System team.
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Evaluation of the training provided.
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Initiatives taken to prevent recurrence of Application incidents.
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Quality of the report data and service management logs.
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Ability to ensure effective resolutions and workarounds for onboard incidents and prevent the recurrence of incidents.
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Quality of reports, queries created for WSM to support business needs.
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Project managed as project manager.
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Contribution to WSM business application projects.
Qualifications
Mandatory requirements
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Good incident management and support skills.
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Good working knowledge of SQL (MS SQL server preferred).
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Good working knowledge of MS SQL server reporting tools.
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Good business and process understanding.
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Structured and solution oriented.
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Team player
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Good communication skills in English.
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Be able to work independently, be self-driven, and able to make quick decisions in a hectic work environment.
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Ability to perform international travel as required.
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Ability to fulfil relevant visa requirements for international travel.
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Comply with relevant flag and port state requirements in order to join vessels for onboard assignments.
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Good knowledge of Server and infrastructure.
Additional preferences
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Database experience preferred.
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Database certifications or trainings attended.
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Experience working with vessel IT solutions.
Sounds interesting? You can apply online today through our career portal by creating a "Candidate Home" account and attach your latest Resume.
Please note that only shortlisted candidates will be contacted.
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What We Do
Founded in Norway in 1861, Wilhelmsen is a global maritime industry group. With the world's largest maritime network on call 24/7, our people can deliver products and services on the ground practically anywhere you have ships, or maritime related industries. We make the maritime industry spin.
Committed to shaping the maritime industry, we’re also developing new opportunities and collaborations in renewables, zero-emission shipping, and marine digitalisation. Supporting a diverse and inclusive workplace, with thousands of colleagues in 57 countries, we take innovation, sustainability, and unparalleled customer experiences one step further.
We are Wilhelmsen. Because of our heritage and our ambitions for the future, we aspire to be the leading enablers of global trade
