Senior Business Analyst

The CB Tools Enablement Customer Success Team is looking for a Senior Business Analyst to join our team, who will play a pivotal role in ensuring that stakeholders are fully equipped to understand and leverage upcoming changes in our tools. Working closely with product owners, you'll develop in-app guidance and training to ensure smooth transitions with each release.
Position Overview:
The Senior Business Analyst will work within an agile framework to support the product owners in training stakeholders on new tool features and functionality with each release. You will be responsible for understanding the changes being made in our tools, translating those changes into digestible training materials using in-app guidance tools, and providing ongoing support to ensure all users are fully prepared and confident in adopting new features.
Key Responsibilities:

• Release Management Partnership & Stakeholder Analysis:
  • Collaborate with product owners and release management team to understand and document the changes in each release.
  • Analyze the impact of changes on business users and identify knowledge gaps or training needs.
  • Develop and deliver targeted training and in-app guidance that supports stakeholders in adopting new features introduced with each release.
  • Maintain distro lists of stakeholders and track licensing needs.
  • Develop business knowledge from several functional areas

• Agile Workstream Integration:
  • Work closely with cross-functional teams in an agile environment to stay aligned with product release timelines and feature development.
  • Participate in sprint planning and review sessions to provide insights into upcoming training requirements based on the latest features.
  • Utilize Jira to track relevant stories and release impacts.

• In-App Guidance & Training Development:
  • Create user-friendly training materials, including tooltips, walkthroughs, knowledge articles, and other in-app guidance content.
  • Work with team members to continuously refine and update training content to match the evolving needs of users and ensure it remains relevant with each release.
  • Leverage in-app tools to embed interactive guidance directly within the system to help users quickly adopt new functionality.
  • Develop and document strategy guidelines and best practices that create a consistent learning experience for users.

• Continuous Improvement & Feedback Loop:
  • Gather feedback from stakeholders and end-users regarding the effectiveness of training materials and the usability of new features.
  • Continuously improve training content based on user feedback, new releases, and evolving best practices.
  • Track adoption metrics and training utilization for stakeholder groups

Qualifications:
Required :

• Bachelor's degree in a related discipline and 4 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 2+ years' experience; a Ph.D. and up to 1 year of experience; or 8 years' experience in a related field
• Extensive knowledge of CRM systems (preferably Salesforce.com) and their functionalities
• Experience with agile methodologies (Scrum, Kanban) and working in cross-functional teams.
• Proven experience delivering training and enablement for new software features
• Ability to grasp and explain complicated, technical subject matter to others across the business that are less connected to the situation and/or are less technically- oriented
• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
• Track record of strong writing skills producing clear, compelling and polished content with a focus on readability and engagement.

Preferred :

• Experience with in-app guidance platforms (e.g., WalkMe, Pendo, etc.) and tool training applications.
• Experience in B2B sales environment
• Familiarity with change management principles.
• Salesforce.com certification, Scaled Agile Certification, or Green Belt Certification
• Prior experience in the Telecommunications industry
• Experience with Jira for tracking user stories and requirements

USD 87,200.00 - 130,800.00 per year
Compensation:
Compensation includes a base salary of $87,200.00 - $130,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
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