Senior Business Analyst

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
About Digital Technology
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.
We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.
Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them
Emerging Technology Group
Emerging Technology Group (ETG) is ServiceNow's DT internal incubation group. Being customer zero for ServiceNow products we ensure the products works for us internally and delivers value as it gets in hands of our customers. As Customer Zero we implement all our technology workflows and deliver the best experience. With AI everywhere we are responsible for AI Experiences which cuts across the enterprise like Search, Conversational Interfaces, Automation, and helping our DT developers to be productivity to build enterprise grade products on ServiceNow Platform.
We are focused on accelerating innovations and developing new concepts, forward-thinking solutions and products leveraging ServiceNow's Intelligent platform.
If you enjoy learning, growing and making an impact, you will love being in this role. You get exposure to every facet of a business and can make a meaningful impact on the business and on the people who work there. You will face new challenges and priorities every day, which can be invigorating and challenge your thought process
What our team values:

• Being humble and having each other's backs

• Learning new things and sharing expertise with each other-by answering a quick question on teams, pairing on a feature, or leading a lunch and learn session

• Producing high quality work, we're proud of, and not taking shortcuts

• Having fun-we like to joke around, eat lunch together, and even hang outside of work

• Leaving work at work, maintaining a sustainable pace (no big bangs, few big pushes)

Qualifications
We are seeking a highly skilled and experienced Senior Business analyst to lead and drive the business operations team in ETG (Emerging Technologies group).
Key Responsibilities:

• Automate and improve associated processes; be engaged in how the information you are creating is used and how to make it more useful.

• Develop, maintain and update systems and processes critical to the reporting and tracking of budget

• Develop and present business insights to operations and management

• Be the point person for organizing events like developer summit, meetups and bootcamps

• Track all contract worker demands and ensure positions filled per established timelines

• Open all purchase requests for contract workers in alignment with allocated budgets

• Conduct periodic follow ups with vendors and hiring managers tracking progress on candidate pipelines expediting contract worker hiring

• Assess risk for hiring delays and escalate potential delays

• Track and expedite onboarding process for contract workers and work closely with the supplier governance team

• Drive continuous improvement in operational efficiency and effectiveness.

Qualifications:

• Bachelor's degree or Post graduate degree in management with specialization in Finance, with atleast 6 years experience

• Experience in Business anfd Finane operations, support is a must

• Great organization skills, with excellent attention to detail and the ability to work in a fast-paced environment.

• Willingness to assist wherever help is needed and is proactive in looking for ways to help the team operate more efficiently.

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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