At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Collaborate with stakeholders to gather detailed business requirements through interviews, workshops, surveys, and observation.
Document and prioritize requirements based on business needs and objectives.
Analyze existing business processes to identify areas for improvement.
Map and document current processes and workflows, and design new processes to enhance efficiency.
Develop and propose solutions that address business requirements and problems.
Work with IT and development teams to ensure technical feasibility and alignment with business needs.
Act as a liaison between business units, IT, and external vendors.
Communicate effectively with stakeholders to ensure their needs are understood and addressed.
Assist in project planning, including defining project scope, objectives, timelines, and resources.
Support project management activities such as tracking progress, managing risks, and ensuring project deliverables are met.
Create and maintain comprehensive documentation, including business requirements, functional specifications, user stories, use cases, and process maps.
Ensure documentation is clear, concise, and accessible to all stakeholders.
Analyze data to identify trends, patterns, and insights that inform business decisions.
Create reports and dashboards to present data findings to stakeholders.
Develop test plans and test cases to validate that the solutions meet business requirements.
Coordinate and execute UAT with business users, document results, and manage defect resolution.
Support change management efforts by preparing training materials, conducting training sessions, and providing ongoing support to users.
Assist in managing the transition to new processes and systems.
Identify opportunities for continuous improvement in business processes and systems.
Recommend and implement enhancements to optimize business operations.
Ensure that proposed solutions comply with regulatory requirements and internal policies.
Identify and mitigate risks associated with business changes and system implementations.
Participate in strategic planning sessions to align business analysis activities with organizational goals.
Contribute to the development of business cases and feasibility studies for new initiatives.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
022798
Job Category:
Analytics & Reporting
Primary Location City:
Chennai
Primary Location Region:
Tamil Nadu
Primary Location Postal Code:
600089
Primary Location Country:
India
Additional Posting Location(s):
NSM_Bangalore
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.