ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
About the Role
We are seeking an experienced Senior Billing Specialist to join our Billing Operations Team to deliver billing activities by ensuring accurate and timely billing processes, resolving technical issues, and contributing to process improvements, all this in line with Finance group objectives, policies and procedures and best practices.
Key Responsibilities
- Provide customers with accurate, timely and complete bills covering a broad range of products and services.
- Ensure completeness and accuracy of the billing of products and services. Provide feedback and reports to appropriate stakeholders.
- Monitor billing systems for accuracy and troubleshoot discrepancies.
- Provide (internal and external) customer support and escalate in accordance with the service level agreement.
- Identify and recommend improvements to processes, procedures and tools.
- Acquire and maintain operational and product knowledge to resolve customer inquiries and problems.
- Lead in performing reconciliations of bill runs and analysis for management.
- Participate in billing related projects. Assist with the integration and maintenance of billing systems and software through user acceptance testing.
- Maintenance of procedures and documentation related to billing processes.
- Support adoption of new billing processes delivered through the digital transformation program.
- Collaborate with internal stakeholders, such as Sales, IT, Pricing and Finance.
- Coaching of junior members.
Technical skills
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Advance knowledge of data analysis.
- ERP systems: Experience with SAP is a must.
- Fluent in English.
Soft Skills
- Strong analytical and problem-solving abilities.
- Critical mindset.
- Excellent attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Strong communication skills, both written and verbal.
- Being a trusted teammate.
- Demonstrate operational excellence by encouraging a continuous improvement demeanor and implementing procedures, standards and policies to ensure success.
- Curious to learn and willing to expand knowledge.
- Detail oriented and result driven individual with excellent follow-up skills.
- Pragmatic – keeping things simple where you can be your motto.
- Capable of connecting with different people in the organization.
- Good coordination, planning and organizational skills to meet tight deadlines
What would make you successful? University degree in Finance and Economics or equivalent experience. A master's level degree or equivalent experience is preferred. At least 5 to 8 years of experience in a financial position, with 3 years in a financial audit firm being a plus.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Top Skills
What We Do
SWIFT is a global member-owned cooperative and the world’s leading provider of secure financial messaging services.
We provide our community with a platform for messaging and standards for communicating, and we offer products and services to facilitate access and integration, identification, analysis and regulatory compliance.
Our messaging platform, products and services connect more than 11,000 banking and securities organisations, market infrastructures and corporate customers in more than 200 countries and territories.
SWIFT also brings the financial community together – at global, regional and local levels – to shape market practice, define standards and debate issues of mutual interest or concern.
For more information, visit www.swift.com or follow us on Twitter: @swiftcommunity
