The Senior Billing Specialist plays a critical role in IMO Health’s order-to-cash cycle, ensuring accurate and timely billing while collaborating with the accounting and sales teams. This position demands a detail-oriented professional capable of interpreting contracts, validating orders, and delivering exceptional customer service. Success in this role requires a blend of flexibility, organizational skills, and effective communication to manage multiple tasks in a dynamic, fast-paced environment.
WHAT YOU'LL DO:
- Read and interpret customer contracts, identifying key terms that impact the setup of sales orders and invoices.
- Ensure all sales orders and invoices align with executed contracts, company policies, and order entry procedures.
- Uphold internal order entry process guidelines and corporate control standards.
- Create accurate and timely customer invoices.
- Address order entry and invoicing issues with internal teams and external customers.
- Investigate and resolve invoicing discrepancies and provide audit support as needed.
- Organize and communicate a monthly working backlog of invoices, including status updates.
- Prepare and maintain key management billing reports and metrics.
- Generate and distribute monthly statements to customers.
- Maintainaccurate customer master data in Salesforce and NetSuite.
- Obtain and validate sales tax exemption certificates.
- Identify and recommend opportunities for process enhancements and support their implementation.
- Conduct various ad hoc analyses to support business needs.
WHAT YOU'LL NEED:
- Minimum of an Associate’s degree in Accounting, Business, or a related field.
- Proficiency in Microsoft Excel; experience with Salesforce CRM and NetSuite (or similar software) preferred.
- Demonstrated ability to work independently, solve problems, and manage multiple priorities effectively.
- A self-starter who thrives in a collaborative, team-oriented environment.
- Strong attention to detail and superior organizational skills.
- Energetic, dependable, and motivated to succeed.
- Excellent interpersonal, verbal, and written communication abilities, with a commitment to delivering exceptional client service.
- Strong analytical and problem-solving skills.
- Eager to learn and excel in a rigorous, growth-focused environment.
Top Skills
What the Team is Saying
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What We Do
We are a team of dedicated clinical terminologists, data scientists, industry subject matter experts, and informaticists who helped facilitate the evolution from analogue to digital capture of clinical events, the precise code-mapping that simplifies complex workflows, and the translation of unstructured into structured data. We “wrote the digital dictionary” used in every major EHR, and we are leveraging clinical AI to generate insights that expand and deepen our impact across the healthcare ecosystem.
At the end of the day, we don’t make decisions for our clients. We provide them with the digital tools to enable sound decision-making.
Why Work With Us
We are building a clinical intelligence stack—medical ontology, human expertise, and AI—that makes data more useful and more powerful. By enhancing data’s structure, richness, and precision, we reduce noise and error, streamline complexity, and create clarity across the clinical information chain.
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IMO Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We ask and expect our people to work in a way that allows them to do their best work. We also know that collaborating together inspires innovation. Our teams in the Chicagoland or Houston, TX areas find their way into an office 3 days a week.
