Senior Associate

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Strategy Team is responsible for Enterprise and Program management at ChenMed. We are tasked with maintaining a view of key enterprise efforts across functions to optimize resource allocation / flag potential issues. Our team is assigned with ensuring the Executive Leadership Team is properly informed and faces the right decisions at the right time to clear roadblocks and ensure success. The strategy team is accountable for the management systems & tools used to govern & track enterprise performance, programs, projects and initiatives. The team also supports program management for key strategic efforts as needed. We have close linkages with Finance, Digital and Analytics to ensure financial and tech prioritization is harmonized with strategic priorities. Our team has a direct line to the CEO and Executive Leadership Team.

The Senior Associate works with Strategy team leadership to solve ChenMed's most difficult challenges and force tradeoff discussions when assessing how/where to allocate precious resources. Senior Associates will leverage knowledge, entrepreneurial drive, leadership, communications, analytics and problem-solving skills to build strong relationships and deliver results. SA’s will work with multiple Centers of Excellence (COEs) on strategic and operational programs and special projects to gain a broad understanding of the organization. The Senior Associate will be relied upon to deliver outstanding service to support the execution of Enterprise and Program management. As part of an apprenticeship-based development model, SAs are encouraged and coached to achieve personal and professional growth. Senior Associates are expected to contribute to evolving the Strategy team’s capabilities and shaping our team’s culture.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

The Senior Associate serves as a “general athlete” capable of supporting a broad range of COEs and executive leaders. The role is meant to have the capacity and flexibility to amplify a COE's ability to achieve sustainable bottom-line results in line with executive priorities in the following categories:

RELATIONSHIPS

• Builds strong relationships. Builds a set of trust-based, collaborative relationships with Sr. Manager through Managing Director clients; including those beyond direct case experience to stay current on organizational needs and identify opportunities for Strategy to support new programs.

• Inspires others through teaming excellence. Seeks to continuously improve self and others by sharing thoughtful and actionable feedback within program staffing and the Strategy team as a whole.

• Shows resilience in the face of adversity. Demonstrates a high "AQ = Adversity Quotient" through one's work on various projects. Expects projects to change direction based on results and progress and shows resilience in adapting and driving in the right direction as new learnings or information is available that results in shifting strategy and/or priorities.

• Ownership over personal growth and development. The Senior Associate is expected to demonstrate the personal capacity and drive to grow into the role of Associate Director.

• Build Strategy team culture and capabilities. Senior Associates take an active role to enhance team capabilities and onboard new talent as part of our apprenticeship-based model. Practices and adheres to the ChenMed values and behaviors.

RESULTS

• Brings structured thinking to business problems. Able to deconstruct the components of problems (quantitative and qualitative), within the boundaries of owned workstreams.

• Identifies and focuses on most important issues. Able to effectively balance many competing priorities and makes the right tradeoff decisions on daily and weekly basis. 

• Proactively drives the process. Takes full ownership and responsibilities for priorities, and able to push ahead without regular involvement or support from others. Consistently proposes next steps to supervisor and drives forward progress.

• Generates actionable insights. Draws business insights and implications from own work, including recommendations on changes in course of action based on analysis or output with support.

• Conducts high-quality, zero defect analysis. Produces data analyses and slide development for various Strategy operations priorities and Programs under oversight of Strategy leadership. Consistently delivers timely and zero-defect execution of assigned analysis with minimum oversight.

EDUCATION / SPECIALIZED KNOWLEDGE REQUIREMENTS:

• Bachelor’s degree in business administration, public health or a related field required; experience may substitute for degree on a year-for-year basis above the minimum required

• Minimum two (2) years of corporate strategy, management consulting, private equity or banking experience OR equivalent experience from a corporate leadership development program

• Experience in healthcare service industry and emerging healthcare delivery models in value-based care preferred

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:

• Exceptional learning agility, resilience and humble mindset

• Demonstrated collaboration, project management, problem-solving, quantitative/qualitative analysis skills

• Strong critical thinking skills; ability to develop solutions that address client needs

• Clear and concise verbal and written communication skills and the ability to advise our executive stakeholders professionally and positively

• Outstanding skill in MS Office including strong Excel proficiency, with rapid speed to output and strong understanding of fundamental Excel design principles

• Ability to tailor approach to customer and get things done in a variety of ways, build alignment and engage at all levels of a matrixed organization, including senior executives

• Resourcefulness in delivering results with demonstrated track-record in customer service orientation, bias to action, and reliability/follow-through

• Spoken and written fluency in English

• This position requires less than 10% of travel nationwide