Senior Associate, Implementation

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Zusammenfassung der Rolle:

In der neu geschaffenen Position Senior Implementations Manager (m/w/d) wirst Du eine tragende Rolle haben. Gemeinsam mit Dir und Deiner umfangreichen Erfahrungen wollen nicht nur unseren Implementations-Bereich unter dem eCommerce-Dach erweitern, sondern uns auch perspektivisch stärker auf POS&SoftPOS konzentrieren. Dafür brauchen wir Dich

Provides front line support in a conversion to ensure client functionality is properly selected to meet clients specifications and expectations resulting in a fully successful implementation.  Sets up and installs technical systems, applications, or process designs for clients'/company's outsourced technology and business process solutions. Works directly with client to manage initial access, supports map and transfer data, creates required process documents, and trains or coordinates training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to other product and system integration teams for resolution, where appropriate. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

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