Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary:
The Business Operations team delivers insights and impact across Customer Success through defining, implementing, and monitoring key performance metrics, driving operational excellence, and enabling the execution and development of the Customer Success strategy. A Senior Analytics Associate supports the data management, maintenance, and infrastructure for the Customer Success organization. They are responsible for defining, measuring, and visualizing key performance indicators (KPIs) at every stage of the customer lifecycle. This individual is comfortable analyzing and working with complex data to extract business insights that impact performance.
Essential Functions (Duties and Responsibilities):
50% Data Management and Maintenance
- Create reliable and efficient queries transforming and extracting large data sets for dashboarding and data visualization
- Build expertise in metric definitions and calculations to ensure accurate and proper interpretation of core business metrics and drivers
- Develop knowledge of operational processes within upstream systems that source data to ensure modeled data is accurate and useful
- Partner with the broader Business Operations team to drive projects and processes that contribute to improvements in data integrity
- Identify opportunities to optimize reporting processes, data integration, and automation and partner with the broader team to execute on enhancements
50% Deliver Data Analyses and Business Insights
- Create easily consumable data visualizations that help our organization uncover insights and develop recommendations to solve key business questions and influence outcomes
- Use data visualization (Power BI, Tableau, Tableau CRM, Excel), and analytic tools (R, Python, etc.) to grasp business insights from our mountain of data
- Develop a deep understanding of our business reporting architecture to define metrics and design reporting to surface performance and create accountability
- Engage with business stakeholders across the organization to frame, structure and prioritize analyses
- Analyze key performance metrics to identify root cause of performance issues
- Produce reports and analyses for key stakeholders/processes (QBRs, Board Decks, Manager Communications, etc.)
- Regularly communicate performance trends and improvements to senior management and leadership ensuring they can talk to service-specific performance
- Support strategic initiatives by leading business problem definition, hypotheses formulation, and designing and delivering performance measurement and monitoring
- Ensure all programs have clear, quantifiable outcomes and measures that drive improved performance
Education & Experience Required:
- Bachelor's Degree in Computer Science, Statistics, Business, Finance/Accounting Operations/Supply Chain/Engineering
- Intermediate SQL skills required
- 4+ years of professional experience
- 2+ years of experience in analytics, financial services, management consulting, corporate finance/strategy, analytical/business process improvement, or operations
- Working knowledge of relational database architecture (Snowflake, Oracle, MS SQL Server, PostgreSQL, etc.)
- Comfort using statistical methods
- Strong analytical skills
- Familiarity with data visualization programs (Power BI, Tableau, Tableau CRM (formerly Salesforce Einstein Analytics)).
Knowledge & Skills:
- Excellent verbal and written communication skills, specifically in presenting data to non-analytical audiences
- Desire to tackle unstructured/distributed data to uncover critical insights
- Strong organizational skills, impeccable attention to detail and ability to juggle multiple tasks
- Able to work autonomously and be comfortable with ambiguity
- Focused on delivering high quality and timely deliverables with a positive approach towards the work
- Demonstrate excellent analytical, critical thinking and problem-solving skills
- Able to effectively work in a highly-matrixed organization, handling competing priorities and connecting the dots across teams
About athenahealth
Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
What’s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together.
Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.
Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.
Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability.
Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth’s Corporate Social Responsibility (CSR) program, we’ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.
What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
athenahealth is committed to a policy of equal employment opportunity—that’s why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We’re happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at [email protected] for assistance.
https://www.athenahealth.com/careers/equal-opportunity
Top Skills
What We Do
At athenahealth, it’s our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. With a thoughtful balance of humanity and technology, we’re able to uncover meaningful healthcare insights that can help create healthier futures for our families, our communities, and ourselves.
athenahealth partners with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We offer medical record, revenue cycle, patient engagement, care coordination, and population health services. We combine insights from our network of more than 160,000 providers and approximately 117 million patients with deep industry knowledge and perform administrative work at scale.
Our cloud-based and on-premises solutions deliver measurable financial and clinical results for healthcare organizations of all shapes and sizes. That’s why our top-performing clients are beating industry benchmarks across the board.
For more information, please visit www.athenahealth.com
Why Work With Us
Our vibrant and talented employees spark the innovation and passion needed to accomplish our goals. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where we each feel comfortable bringing their best selves to work.
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