Senior ASR Research Scientist

We’re seeking a highly motivated Senior ASR Research Scientist to play a key role in developing and deploying innovative ASR-based products, directly shaping Gong’s product strategy.

If you have a passion for speech technology, a knack for creative problem-solving, and thrive in a collaborative environment, we want you!

As a Senior ASR Research Scientist, you will:

• Build, improve, and maintain Gong’s speech technology, working on speech recognition across multiple languages, diarization, and language identification.
• Develop downstream tasks, integrating transcription and LLMs to create cutting-edge products.
• Conduct hands-on research to advance real-time transcription, diarization, and other speech capabilities, ensuring robust, production-grade algorithms that drive business value.
• Develop and deploy ASR- and LLM-based products, optimizing models for real-world performance and scalability.
• Collaborate with Product and Engineering teams to shape Gong’s machine learning strategy.
• Mentor team members, fostering knowledge sharing and staying up to date with the latest ML advancements.
• Your work will impact thousands of businesses by enhancing the accuracy and intelligence of Gong’s speech understanding capabilities.

You should apply if you have:

• M.Sc. or Ph.D. in an exact sciences field, or 3+ years of industry experience in ASR research and production.
• Expertise in Speech Recognition research, particularly with Deep Learning-based methods such as Wav2vec, Whisper, and Transformers.
• Experience working with LLMs and projects at the intersection of speech recognition and NLP.
• Strong knowledge of machine learning disciplines and algorithms, with proven experience in delivering end-to-end algorithmic solutions, from research to production.
• Proficiency in Python and ML frameworks such as PyTorch, with a solid understanding of experiment design, data analysis, and performance evaluation.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

• Published papers in peer-reviewed journals or conferences related to statistics, machine learning, or neural networks (advantage) 

*We operate in a flexible hybrid work model.

What makes Research at Gong unique?

Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. We call this “Own. Solve. Impact.”

If you are curious to discover Gong's wonderful and challenging world, what are you waiting for? Don’t delay - fill in your application details. Who knows, maybe there’s a Gongster in you!

About us

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.

Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits.

If these considerations are important to you when choosing a workplace, we'd love to see you with us.

To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.

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