Senior Application Support Engineer

Company Description

Natixis in Portugal is fully integrated in the global organization of Natixis, a French multinational financial services firm specialized in Asset & Wealth Management, Corporate & Investment Banking, Insurance and Payments. A subsidiary of Groupe BPCE, Natixis counts nearly 16.000 employees across 38 countries. 

Based in Porto, Natixis Centre of Expertise mission is to transform traditional banking by developing innovative solutions for the bank’s business, operations and work culture worldwide, as a key driver of the company’s culture of agility and innovation. Teams of IT and Banking Support Activities work in an integrated, inclusive and transversal way, supporting all the business lines and country platforms. 

Natixis in Portugal is the best combination of a “start-up mindset” with a large, solid structure. Its unique culture gives true meaning to a “beyond banking” personality: to be a real entrepreneur, self-challenging, ever striving to excel and go that extra mile. 

Job Description

We are looking for an Application Support Engineer to work within our BPCE IT security application support team. 

As a part of this team, you will be expected to develop technical and functional knowledge and handle support for the assigned applications, to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups. 

 
Main Tasks & Responsibilities: 

• Effectively manage and solve production incidents (Windows Servers; Linux Servers) 
• Follow-up and coordinate changes and technical operations (implement new releases, application life cycle, etc.); 
• Participate in change management (applications and infrastructure), which involves collaborating with different teams such as development, sysadmin, DBA and networking; 
• Keep documentation up to date: document the components and operations of the applications (architecture, procedures, supervision need); 
• Monitor applications and infrastructure in an effective way, compliant with the established SLA for all business lines; 
• Control load capacity for the applications; 
• Contribute consistently to the continuous automation and improvement of existing procedures; 
• Work closely with the development teams on defining the architecture of new applications, according to the infrastructure standards. 

Qualifications

Main Technical Requirements: 

• Minimum 4 years of experience in similar roles; 
• Good knowledge on both Linux and Windows environments; 
• Good knowledge of scripting languages (Shell, Python and/or PowerShell); 
• Experience with JBoss, TomCat, Apache or IIS; 
• Basic knowledge of databases (Oracle, Sybase, SQL Server and/or MySQL); 
• Experience with monitoring tools (ideally Zabbix or Grafana); 
• Knowledge of LDAP, Firewall, Reverse proxy, Active Directory and Kerberos; 
• Good networking knowledge (IHS, Load Balancer); 
• Experience with Azure, AWS, Google Cloud and Power Platform; 
• Experience on Control-M or another industrial scheduler is a plus. 

Other Requirements: 

• Good level of English - minimum B2 (mandatory); 
• DevOps mindset; 
• Ability to keep up with a demanding and fast-paced environment; 
• Willingness to learn and evolve; 
• Good communication skills; 
• Ability to work in a team.

Additional Information

#MuchMoreThanJustAJob 

Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office. After grabbing a cup of coffee and fresh fruit, pick up your laptop and choose your spot for the day. It's going to be a busy one: French class before lunch and, just after, quick medical appointment at Natixis doctor's office. 

Lunch break. Outside on the big terrace (look at your crops at the Urban Garden; ready to harvest!) or, if you feel like stretching your legs, walk downtown to grab lunch. 

Back inside. Quick sprint review (working together anywhere means virtual happy birthday to that colleague in Paris that just turned 35). The afternoon went flying (tasks, reports, calls, some jokes with your teammates). End it on a high note: just one PlayStation game or the final match for that ping-pong tournament. 

Tomorrow, you complete that certified technical training and the day after, you will work from home, taking advantage to finally do that online course on Udemy. Once you are done with your tasks for the day, you can visit the office for a board games session or show up at the rehearsal of one of Natixis bands. If that is too steady for you, meet your colleagues to surf some waves or join them in a football match.