Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them to save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in accomplished people and new advanced technologies to unlock the power of data and improve. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland.
Job Description
We are currently looking for a Senior Application Support Analyst to join our growing team. The role will report into the Service Operations Manager.
What you will do:
- Provide advanced support and consultancy for Experian Clients, Experian Regional Delivery teams and Global departments
- Ensure systems are available and performing following requirements
- Investigate complex production issues, recreate problems, and use trace files and error diagnostics. Identify root cause and proposing solutions
- Deliver tested and documented resolutions of incidents
- Communicate with all important partners on the status and progress of the investigation with clear actions and timescales
- Recommend improvements to prevent incidents arising and to increase customer satisfaction
- Ensure that incidents have the correct priority assigned based on client feedback and own experience
- Fully understand the possible effects of a release and consequently identifying the success criteria and testing requirements of the release
- Identify and escalate issues to management and regional delivery teams.
- Implement changes into live environments
Qualifications
What you will bring:
- 4+ years of experience in the field of application/customer support
- Experience with Windows Server 2003, 2008, 2012 configuration, monitoring and troubleshooting
- Experience with Red Hat Linux configuration, monitoring and troubleshooting
- Fluency in English both written and verbal
- Knowledge of software configuration
- Understanding of ITIL terminology and the ability to work in an ITIL focused environment
- Excellent communication skills, including proficiency in writing reports and presenting technical work
- A creative and inquisitive mind, focused on solving data and analysis problems
- Logical approach to incident resolution
- Working knowledge of SQL
- Experience with external interface connectivity software (TCPIP, Web service, IIS, MQ, ODBC/JDBC, file manipulations)
- Knowledge of Apache Tomcat, IIS
Additional Information
What you will get:
- Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
- Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.
- Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
- Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
- Opportunity for Flexible working hours and Home Office.
Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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Experian Careers - Creating a better tomorrow together
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Top Skills
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society.
During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity.
We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime.
For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.
Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.
About Experian:
Bringing data to life requires creativity, passion, flexibility and expertise.
We want you to share in our success. That's why we offer rewards that recognise great performance.
Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career.
Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
