Title
Senior Application Support Administrator
Job Description
Ready to level up your tech career? Altron Digital Business Software Engineering is on the lookout for a sharp, proactive Intermediate Application Support Administrator to join our powerhouse team! This is your chance to dive deeper into the thrilling world of software support, where you'll tackle complex challenges head-on and play a crucial role in keeping our digital ecosystem running smoothly.
As our tech troubleshooter extraordinaire, you'll swiftly evaluate and resolve intricate software issues across front-end and back-end systems; Master the art of on-call support, becoming a go-to problem solver; Maintain comprehensive records of bugs and glitches with precision; Take charge in overseeing the performance of our software applications, including cloud-based solutions.
If you thrive on challenges, have a knack for unraveling technical mysteries, and are ready to make your mark in the world of digital business, this role is calling your name. Join us and become an indispensable part of our tech support dream team!
KEY RESPONSIBILITIES:
- Respond to and resolve user-reported issues and requests related to application functionality
- Monitor application performance and proactively identify and address potential problems
- Build metrics with monitoring tools such as AppDynamics / Dynatrace/ Elastic / Kibana / Grafana and Prometheus.
- Implement and maintain cloud monitoring solutions, interpreting metrics to ensure service quality
- Collaborate with development teams to troubleshoot complex issues and implement solutions
- Collaborate with cloud service providers to resolve platform-specific issues and implement best practices
- Maintain and update application documentation, including user guides and troubleshooting procedures
- Participate in the deployment and post implementation testing of software updates and new applications
- Provide training and support to end-users on various applications
- Manage and resolve incidents related to cloud infrastructure and applications
- Troubleshoot and resolve moderate to complex issues in cloud-based applications
- Assist in cloud resource optimization and cost management
- Participate in cloud migration projects and post-migration support
- Contribute to the continuous improvement of support processes and procedures
Educational Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field
- Strong knowledge of common business applications and databases
Years of Experience
- - 2+ years of experience in application support or a similar IT role
- - 1-3 years of experience supporting cloud-based applications
Other requirements
- Relevant Information Technology Diploma/Degree
- Relevant IT certifications (e.g., ITIL, CompTIA)
- Associate-level cloud certifications (e.g., AWS Certified Solutions Architect - Associate, Microsoft Certified: Azure Administrator Associate)
- Experience with specific business applications used in our organization
- Experience with multi-cloud or hybrid cloud environments
- Knowledge of scripting languages (e.g., Python, PowerShell)
- Knowledge of serverless computing concepts and technologies
Education
Bachelor's Degree: Computer and Information Science (Required)
Languages
English
Top Skills
What We Do
Altron is a proudly South African technology group. We harness the power of data, technology and human ingenuity to solve real-world problems, from the everyday to the epic. A technology industry leader since 1965, we’re partnering with customers across all industries to help them grow, build a thriving economy and transform today into a simpler, safer and smarter tomorrow. Altron operates in six countries, employs 4,700+ people and reported revenue of ZAR 7.9bn for the 12-month period ended 28 Feb 2023.
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