Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.
The Senior Application Specialist for Beckman Coulter Diagnostics is responsible for implements and provides technical application, training and marketing support pre-sales and post-sales work, to direct operations in Singapore, possibly in the Automation, Hematology, Immunoassay and Clinical Chemistry product line. To be the regional point-persona to facilitate the dissemination of technical application information
This position is part of the Customer Support Team located in Singapore and will be working as remote work mode. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Service Team and report to the Customer Support Manager, SEA responsible to addresses customer’s concern with urgency and respect to ensure delivery of high-quality service. Provide primary Field Application support in Singapore and technically support to fellow distributor service engineers and inter-departmental parties. If you thrive in a fast pace supporting role and want to work to build a world-class customer support organization—read on.
In this role, you will have the opportunity to:
- Attain sufficient knowledge in Automation, Hematology, Immunoassay and Clinical Chemistry product-line so as to be able to work independently in conducting customers operation training and sales product training
- Be the liaison or key-contact between regional support staff in Hematology, Chemistry, Immunology and Automation related issues; to facilitate bi-directional communication and the dissemination of tech application info to the local team and customers and dealers in the region
- Plan coordinate and monitor the execution of certain technical implementation, e.g. reagent reformulation updates, software upgrades, product corrections, etc.
- Collect, analyze and share with internal staff, competition info and market dynamics
- Support and coordinate new product launch activities, seminars, exhibitions and promotions or marketing as needed
- Implement and assist in any related added responsibilities assigned by direct supervisor.
The essential requirements of the job include:
- Education – Degree or equivalent in Med Tech or Science related subject
- Experience – Previous multiple years of experience in a clinical laboratory or related commercial field in the same capacity in an international organization
- Requirement Skills - Ability to monitor, analyze and evaluate product performance, oversee technical planning, customer training and implementing for Hematology, Chemistry, Immunology and Automation products. Ensure product knowledge and skills continually updates to carry out apps and technical support work. Possess strong language proficiency in English
- Preferred Skills - Demonstrate top tier communication skills; strong interpersonal and customer handling skills and provide guidance or coaching within the team, customers and across functional groups
Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role
- Ability to travel within SEA –5% travel to support operator, application training and application related task within SEA
It would be a plus if you also possess previous experience in:
- Experience in total Lab Automation projects implementation
At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.
#LI-VH1 #Remote
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Top Skills
What We Do
Beckman Coulter is committed to advancing healthcare for every person by applying the power of science, technology, and the passion and creativity of our teams to enhance the diagnostic laboratory’s role in improving healthcare outcomes. Our diagnostic systems are used in complex biomedical testing, and are found in hospitals, reference laboratories and physician office settings around the globe. Beckman Coulter offers a unique combination of people, processes and solutions designed to elevate the performance of clinical laboratories and healthcare networks. We do this by accelerating care with a menu that matters, bringing the benefit of automation to all, delivering greater insights through clinical informatics and unlocking hidden value through performance partnership. An operating company of Danaher Corporation since 2011, Beckman Coulter is headquartered in Brea, Calif., and has more than 11,000 global associates working diligently to make the world a healthier place.
