Senior API Writer

Job Description:

DataRobot is the leader in Value-Driven AI, a unique and collaborative approach to generative and predictive AI that combines an open platform, deep expertise and broad use-case experience to improve how organizations run, grow and optimize their business. The DataRobot AI Platform is the only complete AI lifecycle platform that interoperates with an organization’s existing investments in data, applications and business processes, and can be deployed on prem or on any cloud environment. Global organizations, including 40% of the Fortune 50, rely on DataRobot to drive greater impact and value from AI.

As DataRobot pivots towards the code-first user, stellar technical documentation for those users becomes even more important. Currently, our API documentation is written by developers and included in the code, and, as a result, tends to lack the polished completeness that a technical writer brings to the task. To fully engage code-first users, DataRobot is extending our API documentation to help ensure coding users' success by improving the site, the usability, and the content breadth and quality. We are looking for a writer who can help us deliver on this newly launched priority initiative.

Key Responsibilities:

• Create and maintain persona-centric documentation for API users and “data scientists who code”--examples and how-to content for API functions and methods.

• Work with developers and technical product managers to update, verify, and improve documentation of language packages for the developer community.

• Work with developers and data scientists to test, play with, and document the code snippets they create.

• Work closely with engineering, product, and support teams to ensure the quality, discoverability, and accuracy of the content you create and develop.

• Peer edit other documentation content to learn platform-wide functionality and apply learnings to API content. 

Knowledge, Skills and Abilities:

The candidate must have proven experience producing technical content for public consumption, addressed to persona-centric audiences, including:

• Strong technical understanding of REST APIs, HTTP, SDKs, Python in particular

• Experience with OpenAPI/Swagger 3+ specification

• Ability to understand code snippets, learn the why and how, and embed them in documentation

• Excellent, clear, clean, accessible writing; obsessive eye for consistency and technical accuracy

• Laser focus on--and commitment to--deadlines; familiarity with continuous deployment practices

• Ability to thrive, without much oversight, in a fast-paced, constantly changing environment

• Ability to manage multiple project-based documentation assignments simultaneously

• Experience with documentation and source control systems and workflow tools--GitHub, JIRA/Confluence, Markdown

• Ability to write in a range of styles and tones, from highly technical to informal prose

• Bachelor’s degree and 5+ years professional work experience in API documentation

The talent and dedication of our employees are at the core of DataRobot’s journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees’ well-being at the core. Here’s what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!

DataRobot Operating Principles:

• Wow Our Customers
• Set High Standards
• Be Better Than Yesterday
• Be Rigorous
• Assume Positive Intent
• Have the Tough Conversations
• Be Better Together
• Debate, Decide, Commit
• Deliver Results
• Overcommunicate

Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box. We’d love to have a conversation with you and see if you might be a great fit.

DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor’s EEO poster and EEO poster supplement for additional information.

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