Senior AP/AR Specialist

Get to Know Us:
It's fun to work in a company where people truly believe in what they're doing!
At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.
Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.
Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.
Work, Play and Grow at BlackLine!
Make Your Mark:
The Senior Accounts Receivable Specialist is responsible for tracking and resolving customer payment issues with speed and consistency through excellent customer service and problem-solving skills. Researches, supports, and resolves complex customer payment issues directly. Provides guidance to junior team members to solve for moderately complex issues. Train team members on Cash Application and provides shoulder to shoulder training for new team members on general BlackLine collection processed. Leads assigned department level projects working with cross functional stakeholders to continuously improve and/or transform business processes.
You'll Get To:

• Investigate and resolve customer queries through daily collection calls, emails, and documentation
• Follow up on, collect, and allocate payments
• Carry out collection activities according to specific deadlines
• Monitor customer account details for non-payments, delayed payments, and other irregularities
• Review and report on AR aging to ensure compliance
• Recommend collection process improvements, document approved changes, trains team members follow established procedures for processing payments.
• Reviews the work of others to ensure proper supporting documentation before payment application to customer accounts
• Train new and existing team members on business systems used in the collection process
• Take the lead on assigned projects
• Provide guidance and help less experienced team members solve for moderately complex issues

What You'll Bring:
Years of Experience in Related Field: At least 5 years Accounts Receivable (AR) experience
Technical/Specialized Knowledge, Skills, and Abilities:

• Ability to communicate with others and multi-task effectively
• Highly organized, detail oriented, and regimented in approach to ensure completeness and accuracy of work product
• Must work in an efficient manner and translate direction into action, without requiring step-by-step direction
• Proven ability to perform and deliver work in a timely manner under tight deadlines
• Proficiency with Microsoft Outlook, Word and Excel required
• College level courses in Accounting or directly related field

We're Even More Excited If You Have:

• Bachelor's degree preferred
• Experience working with systems and automated applications, SaaS experience preferred
• Proficiency with various accounting software tools. NetSuite, Salesforce and Zuora highly preferred

Thrive at BlackLine Because You Are Joining:

• A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
• A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
• A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.
BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.