Your Opportunity as the Senior Analyst, Quality Assurance
Collaborate with our company's Green Coffee Planning teams along side our Quality Assurance (QA) team to ensure the analysis, blending, and third party involvement is consistent to our high standards of our coffee products. Leverage your analytical skills along with your love of coffee to grow within the QA field and support some of the most iconic Smucker coffee brands!
Location: New Orleans, LA - Silo
Work Arrangements: 100% on-site
- Typical schedule: Monday through Friday, 6am - 2:30pm (flexibility to shift work schedule to 7am - 3:30pm)
- May work on Saturdays
- Domestic travel required once per year
Reports To: Quality Assurance Manager
In this role you will:
- Deliver accurate green coffee analysis and blending instructions consistent with standards
- Qualify and maintain skills as a green coffee cupper through the completion of knowledge check requirements and cupping skill maintenance objectives
- Ensure green coffee quality of all incoming, in process and blended coffee through
- Responsible for Quality Assurance daily management systems results and equipment maintenance, and calibration
- Provide blending instructions to external service providers to ensure accurate execution
- Calculate blend recipes, balancing inventory and schedule constraints with blending guidelines and standards
- Conduct preparation, roasting and cupping evaluation of individual green coffee components and blends
- Execute quality assurance laboratory analytical testing to deliver accurate green coffee quality analyses, quality data trending and reporting into Oracle and IMS systems
- Owning lab systems and Quality Key Elements and accountable for quality results
- Lead quality defect root cause analysis investigations
- Develop and implement cost reduction and work process improvement projects to improve and standardize systems to deliver customer service results that meet or exceed business targets
The Right Place for You
We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.
What we are looking for:
Minimum Requirements:
- Bachelor's degree or 5+ years of Quality Lab experience in lieu of degree
- Must become a certified coffee cupper in 12-24 months
- Experience using Microsoft Office applications (Word, PowerPoint, Excel)
- Strong communication and cross collaboration skills
- Ability and willingness to "flow to the work"
Additional skills and experience that we think would make someone successful in this role:
- Electronic inventory management system and / or quality document system experience
- Prior food safety experience
Learn more about working at Smucker:
- Our Total Rewards Benefits Program
- Our Thriving Together Philosophy Supporting All Impacted by Our Business
- Our Continued Progress on Inclusion, Diversity and Equity
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What We Do
Each generation of consumers leaves their mark on culture by establishing new expectations for food and the companies that make it. At The J.M. Smucker Co., it is our privilege to be at the heart of this dynamic with a portfolio that appeals to each generation of people and pets with products found in 90 percent of U.S. homes and countless restaurants. This includes a mix of iconic brands consumers have always loved such as Folgers®, Jif® and Milk-Bone® and new favorites like Café Bustelo®, Smucker’s® Uncrustables® and Rachael Ray® Nutrish®. By continuing to immerse ourselves in consumer and pet parent preferences for food, how it’s purchased and how the companies that make it should operate, we will maintain the important role we play in their lives. This will allow us to continue growing our business and the positive impact we have on all of those who count on us.
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