The Sr Analyst, Professional Services is responsible for leading the strategic management and optimization of our paid service offerings in the business travel sector. This role combines advanced analytics and industry expertise to maximize utilization, minimize losses, and provide actionable insights to both internal stakeholders and clients. The Sr Analyst will enhance existing processes, oversee reporting functions, and collaborate closely with cross-functional teams to deliver data-driven recommendations that directly impact the bottom line.
What You'll Do:Unused Ticket Credit Optimization & Reporting:
- Lead the optimization of unused ticket credits, ensuring efficient use of credits and minimizing losses for clients, focusing on actionable analytics to improve credit utilization and expiry management.
- Develop and maintain a comprehensive Airline Policies Playbook/Matrix, with a focus on the top 10 US carriers, regularly updating it to align with evolving airline policies related to name changes, refunds, and UATP (Universal Air Travel Plan) options.
- Oversee monthly credit assessments, analyzing data to proactively identify high-value credits and provide tailored recommendations to key company stakeholders to maximize credit value and minimize potential losses.
- Monitor trends in unused ticket utilization, analyzing data on credit expiration and available UATP options to propose actionable strategies to prevent unused credits from going to waste.
- Improve automated reporting tools for unused ticket credits and drive changes to internal alerts, ensuring timely action on credits nearing expiration.
Data Analysis & Strategy Development:
- Lead the analysis of data, including credit utilization trends, booking patterns, and missed opportunities, and provide data-driven recommendations for improvement in ticket management processes and future paid service offerings
- Utilize advanced business analytics (e.g., data mining, statistical analysis, and modeling) to build forecasting tools that predict missed utilization and identify trends across various client accounts.
- Create and deliver actionable insights from reports, transforming complex data sets into clear, tailored messaging for key internal stakeholders and clients.
- Collaborate with business teams to integrate business requirements into analytics models and ensure they are aligned with broader travel and corporate strategies.
Client and Stakeholder Engagement:
- Act as the primary point of contact for clients regarding the paid service offering, ensuring clear communication on policy changes, credit assessments, and optimization strategies.
- Develop and deliver customized reports and recommendations to senior management, helping drive key decisions related to travel spend and paid service offering.
- Enhance client relationships by delivering tailored, data-driven strategies to maximize value, reduce lost credits, and optimize the overall travel management experience.
Leadership & Process Improvement:
- Lead and mentor a team of analysts, fostering a collaborative environment focused on continuous improvement and data-driven decision-making.
- Proactively drive process improvements based on data insights, identifying areas of inefficiency and implementing solutions to improve credit management processes.
- Monitor the performance of credit strategies, adjusting approaches as necessary to maximize impact on client outcomes and business goals.
Analytics & System Expertise:
- Leverage Sabre, Amadeus, and other GDS systems to perform detailed data analysis and identify opportunities to improve unused ticket credit processes within the travel operations.
- Develop advanced data visualization and reporting dashboards that track unused ticket credits, bookings, and trends, enabling more effective business decision-making.
What We’re Looking For:
- Minimum 6-8 years of experience in a business travel management, analytics, or operations role within the travel industry, with at least 3-5 years in a managerial capacity.
- Strong background in data analytics, including experience with business intelligence tools, data mining, statistical analysis, and reporting.
- Expertise in travel management systems (e.g., Sabre, Amadeus, Concur, etc.) and online/offline travel operations.
- Proven experience managing and optimizing unused ticket credits, refunds, and UATP options
- Advanced analytical skills and a data-driven mindset, with the ability to turn complex data into actionable business insights.
- Experience in modeling, statistical analysis, and data visualization to interpret travel and booking data and identify trends.
- Strong problem-solving and communication skills, with the ability to tailor insights to different business stakeholders.
- Leadership capabilities, with experience managing teams and driving a collaborative, performance-driven culture.
- Excellent organizational skills and the ability to manage multiple projects simultaneously while adhering to deadlines.
- Experience with UATP and deep knowledge of airline policies related to unused tickets, name changes, and credits.
- Certifications in data analytics, project management, or travel management are a plus (e.g., Six Sigma, Lean, or other related certifications).
- Familiarity with advanced reporting tools (e.g., Tableau, Power BI) for creating business dashboards and data visualizations.
Top Skills
What the Team is Saying
What We Do
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.
Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In Oct 2022, Navan announced its Series G upround at a post-money valuation of $9.2B to help accelerate future growth plans.
In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as three days a week in-office.
