At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
The Investor Services group is responsible for timely and accurate completion of reporting, remittance and reconciliation of residential mortgage pools. This includes activities relating to loan acquisitions, services releases, corporate and PI Advance analysis.
Job Functions includes:
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- Resolution of aged and complex cash outages relating to PI Custodial accounts and Payment Clearing accounts
- Performing root cause analysis of outages and work with upstream business units and Senior Management to resolve the process gaps
- Driving cadence with multiple stakeholders (including IT teams) to propose and implement solutions to address the gaps
- Preparing and presenting descriptive analytical reports to Senior Management on resolution status of gaps identified under cash and advance management
For more information about the team and its functions visit:
Job competencies:
Communication: Excellent verbal and written communication skills that are used to communicate with external investors and internal business teams
Planning and Organizing: Recommend suggestions process enhancements to create efficiencies; Conducts daily activities in a planned, organized fashion, and deals with change effectively and able to adapt rapidly
Stakeholder Management: Ability to work with multiple stakeholders (peers and senior management) to drive resolution
Change Management: Be creative and agile in coming up with solutions for identified process gaps
Experience and Skills required:
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- Advanced Microsoft Excel
- Working knowledge in designing SQL queries
- Working with US stakeholders
- Expert knowledge in Account Reconciliation process
- Understanding of US Residential Mortgage Servicing
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
023587
Job Category:
Servicing
Primary Location City:
Chennai
Primary Location Region:
Tamil Nadu
Primary Location Postal Code:
600089
Primary Location Country:
India
Additional Posting Location(s):
NSM_Bangalore
Top Skills
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are.
We’re Challengers of Convention
Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast.
We’re Champions for Our Customers
Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back.
We’re Cheerleaders for Our Team
Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission.
We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service.
At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future.
Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
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