Senior Analyst, FP&A (Customer Success)

Ready to be a Titan?

ServiceTitan is seeking an exceptional Senior Financial Analyst, FP&A (Customer Success) to join one of the fastest growing tech organizations in Southern California, backed by the best VC firms in the SaaS space, and recently ranked #5 on The Cloud 100. This position will report to the Director, FP&A (GTM) and will enjoy a high level of executive visibility and impact to our rapidly-growing startup.

You will play a key role in shaping the company's financial strategy and long term success where you’ll act as the finance business partner to our Customer Success teams. The ideal candidate will possess strong analytical and problem-solving skills, a deep understanding of financial principles, excel in business partnering, a growth mindset with strong curiosity about our business and industry, the ability to work collaboratively across departments and have a proven track record of providing superior financial and strategic analysis. 

We value strategic insight, at all levels of the organization, and will depend on you to achieve the extraordinary! You will be empowered to challenge the status quo, dream big and have a massive impact.

About You:

We move at a fast pace, which will bring constant change, complexity and ambiguity. Titans will thrive on this, need to exhibit a growth mindset, and be comfortable being uncomfortable. Those that succeed at ServiceTitan have very similar traits. Before applying, consider if you have the following:  

• Have passion for what you do - care about entrepreneurship and changing lives

• Can bring your best - we empower each other to exceed expectations and care more about learning than ego 

• Can achieve the extraordinary - we value results and impact. We excel through a performance culture, but will have a ton of fun along the way 

• Be resilient and resourceful in the face of ambiguity and thrive on this 

• Endure and thrive in an unrelenting pace - we have sky high ambitions 

About the Role:

• Act as the primary finance business partner to our Customer Success organization 

• Manage close and forecast process - you will manage the month-end, quarter-end, and year-end close and forecast processes including annual operating plan, accruals, headcount/spend management, variance explanations, and enhance existing management reporting

• Build financial models and reports - you will own the financial modeling and reporting so we’re telling the right story, at the right time

• Act as a trusted business partner as the Customer Success team will rely on you to provide insights that drive key business strategies, highlighting opportunities for continued growth, and mitigating any potential risks

• Partner cross functionally - you will implement and standardize scalable financial models and reporting as they relate to the Customer Success organization, working closely within Finance, Customer Success, and cross functional partners (HR, Operations, etc) 

• KPI tracking and data analytics - you will establish and monitor KPIs to understand spend efficiency and operational metrics, partnering cross functionally to identify opportunity to improve key metrics 

• Promote thought-leadership: You will identify areas for process improvement to scale forecasting and reporting tools, procedures, and methodologies

What You'll Need:

• 4+ years of experience in financial planning and analysis, preferably from a SaaS tech company in a finance role

• Strong understanding of FP&A fundamentals (variance analysis, variance storytelling, budgeting, forecasting, headcount management, reporting)

• Must possess a growth mindset - be endlessly curious to solve complex challenges and thrive while navigating the ambiguity 

• Strong experience in financial modeling and strategic business planning, including the creation and execution of robust financial plans

• Superior written and verbal communication skills with the ability to present complex information clearly and concisely

• Experience with detailed systems (ie. Adaptive, Workday, Intacct) to ensure accurate and scalable reporting 

• Knowledge of SQL (or other data querying languages) is a plus 

• Familiarity with creating visualizations (through Tableau, Looker Studio, Power BI) is a plus 

Be Human With Us:

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in Canada is between $93,800 CAD - $140,600 CAD. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.