Senior Analyst, Order Management Support (R-17840)

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.

The Senior Analyst works as part of a team providing front-line support and world-class service to our end users by providing professional, consistent and comprehensive responses to issues and questions for North America’s order management systems. Ensure issues are escalated as required. Responsibility includes raising Jira’s to solve issues and drive to closure. Will be responsible for supporting the NA revenue close process.

Essential Key Responsibilities

• Proactively and effectively manage and resolve a variety of questions and support requests, inclusive of making administrative changes as required, within SLAs in support of revenue close.
• Provide first-line analysis to determine root cause of issues reported.
• Provide Sales support in product configuration and pricing.
• Work closely with the Business & Technology teams, as well as Finance, Legal and Delivery and other business partners to resolve issues and questions as required.
• Recommend system changes to reduce end-user issues or improve efficiencies and drive to closure.
• Coordinate small project work, inclusive of business requirements and working with respective business/technology teams to implement.
• Support additional revenue close activities.
• Perform reconciliations in support of usage-related queries, as well as assist with 606 completeness.

Education and Experience

• Bachelor's degree required with 2-5 years of experience

Essential Skills and/or Certifications

• Knowledge of ordering/contracting/billing process and order management tools, with D&B experience a significant plus.
• Provide professional, clear, unambiguous, and complete written and verbal communication that ensures the intended audience receives information appropriately.
• Prior experience with sales support and finance operations a plus.
• Ability to manage time effectively, understand directions and work independently.
• Strong problem-solving skills, customer-focus with excellent attention to detail.
• Ability to multi-task and adapt to re-prioritization in a rapidly changing environment; ability to work under pressure.
• Proficient in Microsoft Office Suite, especially Word and Excel.
• Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
• Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
• Where applicable, fluency in English and languages relevant to the working market.

Benefits We Offer

· Generous paid time off in your first year, increasing with tenure.

· Up to 16 weeks 100% paid parental leave after one year of employment.

· Paid sick time to care for yourself or family members. 

· Education assistance and extensive training resources.

· Do Good Program: Paid volunteer days & donation matching.  

· Competitive 401k with company matching.

· Health & wellness benefits, including discounted Wellhub membership rates.

· Medical, dental & vision insurance for you, spouse/partner & dependents.

· Learn more about our benefits: http://bit.ly/41Yyc3d.

All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.