Senior AI/ML Implementation Expert

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Senior AI/ML Implementation Expert to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.

As a Senior AI/ML Implementation Expert you will play a pivotal role in enhancing company’s customer support, sales processes, and data analytics capabilities. You will analyze business data and Support/Sales processes, design AI/ML implementation, set requirements to the development team, organize and participate in UAT and roadmap planning/AI/ML in support/sales vision, act as AI/ML product owner and go to person on AI/ML automatization for sales and support users.

WHAT YOU'LL DO 

• Work closely with the business stakeholders and SMEs to identify areas of Artificial Intelligence and Machine Learning use
• Work closely with development, architects, and project manager's teams to design and plan implementation
• Participate in design, development, and implementation activities
• Be the main go-to person for using AI/ML in Support and Sales
• Drive AI/ML projects from the beginning to the successful launch
• Design the AI/ML support and Sales vision and roadmap
• Follow the latest AI/ML technologies and being ready to implement and integrate them into existing systems and workflows

WHAT YOU BRING 

• Experience in Business Analysis, Project Management, or Product Management
• Knowledge of Salesforce Sales and Service Cloud
• Proven track record of successfully implementing AI/ML solutions in support and/or sales departments
• Proficient in Salesforce Einstein and Analytics Studio administration
• Skilled in developing, training, and refining AI models to meet business objectives
• Excellent business analysis skills for gathering requirements and delivering effective solutions
• Ability to identify business areas for AI/ML implementation and select the most suitable technologies
• Strong project management skills, with experience leading cross-functional teams

*Please submit your resume and application in English

WHO WE ARE

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

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